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Mail to Gmail addresses should be delivered normally again September 11, 2026
This is an update to our August 23rd post concerning Gmail delivery issues. It seems that as of September 8, we’ve managed to convince G–gle that we’re not evil, and their Postmaster Tools Dashboard reports that all is right with arcanoae.com’s mail server. Once again, notification emails for fresh ISO builds should be delivered normally, […]
Read moreCustomers with Gmail addresses may see delayed email receipt August 23, 2026
Due to a firewall misconfiguration, our mail server ended up on Gmail’s internal list of non-compliant senders. While the problem has been resolved, it will take Gmail (G–gle) a few more days to fully update our sender reputation in their records. Be assured that our server and firewalls are indeed in compliance with the latest […]
Read moreCredit card processing for renewals is working again August 20, 2026
If you have been trying in the past couple of days to process a subscription renewal and have been unable to do so using your credit card, please try again, as this issue should now be resolved. Failures in this condition were generating banners advising that a shipping method had not been selected (when it […]
Read moreCredit cards still not working for renewals August 16, 2026
Apparently, the most recent site upgrade (forced upon us by our credit card processor) has resulted in another unexpected negative side effect: subscription renewal orders are requiring a shipping address to be entered, with no way to enter one. New license orders and orders for non-renewal products are unaffected. So, for the time being, if […]
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