Due to a firewall misconfiguration, our mail server ended up on Gmail’s internal list of non-compliant senders. While the problem has been resolved, it will take Gmail (G–gle) a few more days to fully update our sender reputation in their records.
Be assured that our server and firewalls are indeed in compliance with the latest sender rules for all of the major ISPs, and this was an isolated incident. Also be aware that this misconfiguration had nothing to do with customer data or any sensitive material, and only impacted email sending and receipt to select domains.
As always, we thank you for your business, cooperation, and patience. If you are waiting for a notification that your ISO is ready, please log into your customer portal and check. It may very well be waiting for you and the notification email may have simply been delayed (or discarded).
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