It seems that after our major site backend upgrade in July, some customers have experienced difficulty when processing card payments through our Stripe gateway. The issue manifests itself as a payment failure, sometimes with a message about “no card type selected.” (The gateway should provide a set of radio buttons to select the type of credit card being used. If this is not visible in order to make the selection, the payment cannot be processed, and is considered a failed payment.)
We are continuing to monitor this situation, as it is inconsistent. It appears, however, to be related (at least in some cases) to outdated browser cache (potentially from the older version of the Stripe payment gateway).
Should you experience problems when attempting to process a credit card payment on our site, please clear cache and cookies and then restart your browser and return to your shopping cart to check out. (Restart the browser completely; exit the application and start it again, not just the tab or window pointing to your shopping cart at Arca Noae.)
If the problem persists, please feel free to contact us for assistance.
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