Tag Archives: software

Have a question? Be sure to read our FAQs

We’ve discussed the wealth of specific information available in our wiki pages in previous blog posts here and here, but there is still another resource available to get quick answers to “how do I…” and other questions: the Arca Noae FAQ.

Searching the FAQ is easy: just type one or more terms into the search box at the top. To browse questions and answers by category, select one of the available categories from the list, and scroll. Another way to search the entire Arca Noae website is to just use the site search box to the right of most pages.

If a FAQ answer has been helpful, please be sure to let us know by clicking the appropriate feedback link at the bottom.

If you happen to find something which doesn’t seem quite right (outdated or perhaps in need of further explanation), please drop us a note to let us know. If you have a suggestion for something to add, please tell us. We continually add questions as they are asked more frequently (hey, it’s a FAQ, after all), and we’ll be sure to consider any suggestions.

Just as the links to the wiki and the ticket system, the FAQ is available from the Support dropdown on the main menu.

Further progress on Arca Noae’s UEFI support for ArcaOS

The UEFI ForumIn our last post on this topic,we reported that much UEFI development work remained to be completed, primarily regarding DOS and Win-OS/2 sessions. Today, that work has advanced considerably, with more DOS and Win-OS/2 apps and games now running under ArcaOS on a wider range of systems than ever before. In fact, on systems which are incapable of providing usable DOS and Win-OS/2 sessions when booted in BIOS mode, DOS and Win-OS/2 run splendidly when booted in UEFI mode, thanks to the environment we create. This should provide a truly amazing experience for all retro-gamers seeking the ability to run classic DOS and Windows games in a native environment without the overhead of a virtualization layer.

Some of the classic DOS and Windows games which work well under current ArcaOS betas in UEFI mode include (note video modes and environments listed, as well):

  • 1869 (VGA 320×200)
  • Caesar 2 (VESA)
  • Many CGA games
  • C&C: Red Alert (VGA 320×200)
  • Civilization 1 (EGA/VGA 320×200)
  • Civilization 2 (Win-OS/2)
  • Colonization (VGA 320×200)
  • Commander Keen
  • Conquest of the New World (VESA)
  • Fallout (VESA)
  • Heretic (VGA 320×200)
  • Heroes of Might and Magic 2 (VESA)
  • High Seas Trader (VGA 320×200)
  • HomeAlone (VGA mode-x 320×200)
  • King’s Bounty (VGA 320×200)
  • King`s Quest II, IV (EGA 320×200)
  • Legions (Win-OS/2)
  • Lemmings (CGA/EGA 320×200)
  • Master of Magic (VGA mode-x 320×200)
  • Master of Orion (VGA mode-x 320×200)
  • Master of Orion 2 (VESA)
  • Merchant Prince (VGA 320×200)
  • Outpost 1 (Win-OS/2)
  • Outrun (CGA/EGA 320×200)
  • Planet X3 – (VGA 320×200, CGA 320×200, CGA 640×200)
  • Pool (CGA/EGA 320×200)
  • Quake (VGA 320×200)
  • Settlers 2 (VESA)
  • SimCity (EGA)
  • SimCity 2000 (VESA)
  • Space Quest I, III (EGA/VGA 320×200)
  • TES: Daggerfall (VGA 320×200)
  • Tie Fighter (VGA 320×200)
  • WarCraft (VGA 320×200)
  • Wolfenstein3d (VGA mode-x 320×200)
  • X-COM: UFO (VGA 320×200)

In addition, same very popular development and office titles are running quite well, such as:

  • Borland C 3.1
  • Boralnd Pascal 7.0
  • Image Alchemy
  • MS Word 5.5
  • Multimate 4.0
  • Lotus 1-2-3 3.4 and 4.0
  • Lotus Symphony
  • Q&A Write
  • QPV 1.7 (image viewer)
  • Quattro Pro 5.6
  • WordPerfect 6.0
  • WordStar 7.0

Both full screen and windowed DOS, Win-OS/2, and OS/2 sessions are operable, and OS/2 applications continue to run fine under UEFI in our testing, as well.

Installation in UEFI mode has also advanced considerably. Current betas install under traditional BIOS or UEFI from the same media, whether DVD or bootable USB stick. The current mode of the system is auto-detected without the need for user intervention. When released with ArcaOS 5.1 (anticipated sometime in 2021), this should provide for a truly effortless installation.

ArcaOS 5.1 will be an upgrade from ArcaOS 5.0. For a more complete list of planned enhancements for 5.1, please visit our ArcaOS Roadmap page. ArcaOS 5.1 will also continue to fully support traditional BIOS-based systems; UEFI is meant to expand device support for the latest generations of hardware.

Don’t have ArcaOS yet? Now is a great time to pick up a license or two and replace those aging Warp 4 or eComStation installations and get to know what’s new and improved. If you’ve never run OS/2 before, you’ll be amazed. If you last used OS/2 in the 1990’s, you’ll be even more amazed. ArcaOS runs the vast majority of existing OS/2 Warp 4 software, because it really is OS/2 – just better. ArcaOS supports more modern hardware than any other OS/2 distribution available today, making hardware upgrades much easier than ever before. An ArcaOS 5.0 license now means steep discounts on future upgrades, including 5.1.

Visited the Arca Noae wiki pages recently?

A few months ago, in another blog post, we discussed some things to do before opening a support ticket, including visiting the wiki pages to check for the latest technical and how-to information for your product.

These pages are regularly updated, so even if you’ve looked over them before, they’re worth a re-read.

Web searches are fine, but unfortunately, much of the available information pertaining to OS/2 is either dated or more specifically related to non-ArcaOS distributions or non-Arca Noae drivers. Your first, best place for information on Arca Noae products is right here.

If you happen to find something which doesn’t seem quite right (screenshots or directions outdated), please drop us a note to let us know. If you have a suggestion for something to add (a tip, how-to, or even a missing wiki), please tell us. We keep a running list of pages to update and add, and we’ll be sure to consider any requests we receive.

As always, and as frequently mentioned here, before opening a trouble ticket, be sure to check the wiki pages (self-help is often the best help).

ArcaOS 5.0.5 updates for 2020-06-26

Dynamic IconsOne package included in ArcaOS 5.0.5 has been updated or refreshed today, and is now available as part of the Support & Maintenance subscription for your ArcaOS product. Please log into your account and see your ArcaOS order details page to access your software. Specifically, this is:

  • Network Adapters and Protocol Services (NAPS) 1.1.7 (refreshed)

The NAPS package shipped with ArcaOS 5.0.5 did not update the installed version properly. Fresh 5.0.5 installations did receive the correct binary, however. Minor updates to the online help have also been added in this packaging refresh. We recommend downloading and installing this package on all ArcaOS systems (new installs, updated systems, and those not-yet-updated) to set the package version correctly in the WarpIN database.

NAPS is a replacement for IBM’s MPTS utility to add, remove, and configure LAN adapters and networking protocols. NAPS is open source, licensed under GPLv3, with full source code available (see the NAPS wiki for more information).

Packages listed on the order details page as UPDATED are new or refreshed since the latest ArcaOS ISO release.

If you are still running OS/2 and/or eComStation systems and haven’t yet moved up to ArcaOS, this is a great reason to do so now. If you’ve already made the switch, but haven’t renewed your support subscription, this is also a good time. Not sure what’s coming next? Have a look at our product roadmap pages.

About requests for support

Whenever you encounter a problem with Arca Noae software which you cannot resolve on your own, you should consider opening a trouble ticket. If you have a current ArcaOS Support & Maintenance subscription or a current OS/2 & eCS Drivers & Software subscription, we’re here to help in any way we can. You paid for professional support with your software license and/or subscription, and you are entitled to it. To provide that level of service, however, we need a little help from you.

Before opening your ticket, please consider whether the issue is really in Arca Noae software or perhaps in a third-party component bundled with ArcaOS. Third-party software is not produced or directly supported by Arca Noae. Look at the program’s documentation. Where does it say support requests should be directed? If it is third-party software, you should probably start there. On the other hand, if it is a third-party component but your problem seems to have stemmed from the manner in which it was installed during an ArcaOS installation or update, that would be a problem for us to at least review first, because it may involve our installation software (which is our component).

Please don’t take offense if we refer you to the program’s developer or distributor for support. Those entities are probably closer to the source code than we are, and thus in a better position to assist you with your problem. We’re not passing the buck, just trying to direct you to the best place for the help you need.

If your issue is with an Arca Noae component, please review that component’s wiki pages for information on supported configurations as well as debugging instructions. The more you do ahead of time, the more you will know and the more information you will have available when we request it in your ticket. Be sure you’re using the right driver for your hardware. Be sure your system is in a supported configuration.

As a general rule when opening tickets, you should familiarize yourself with our Reporting Problems – Best Practices and Ticket Guidelines wiki pages. While these pages don’t change often, they document the framework within which we process tickets, give you an overview of what to expect from us, and likewise, what we expect from you (see mention above of “a little help from you”).

When a technician or engineer has been assigned to your ticket, consider that person your concierge to a solution for the duration of your problem. He or she is there to help. If that technician or engineer requests logging information, that’s not a suggestion. He or she requests that information in order to resolve the problem.

Always bear in mind that not all problems are reproducible by the technician or engineer, or your problem could be a configuration or usage issue. Often the only objective information the technician or engineer has to work with is contained in the log file(s) requested. If the log file(s) contain what you consider to be sensitive information (usernames, IP addresses, etc.), simply ask the ticket assignee to set your ticket to private status. When private, only you, Arca Noae staff, and developers have access to the information. You also have the option of sanitizing your log info to your satisfaction, as long as such anonymizing does not obscure the underlying data (your ticket assignee can provide more guidance, here; just ask).

If you fail to provide requested information or log files, your ticket assignee may very well resolve the ticket as “reporter unresponsive.” You may reopen the ticket within 30 days of resolution if you provide the requested information.

When you attach files to a ticket, please also post a comment. File attachments do not trigger email notifications, and do not change ticket status from Feedback, so without a comment added, the technician or engineer will have no idea that you have provided the requested information, and this may delay the ticket resolution process.

Please do not provide extra, not-requested attachments, such as configuration files and screenshots. If your ticket assignee has need of this information, he or she will ask for it.

Our goal is to resolve your issue as quickly as possible. Some issues may require more time than others. Some issues require group input, and thus, there may be some delays in responding to your ticket. Please be patient.

Above all, our goal is to provide quality software and attentive, professional support. All we ask in return is that you follow the procedures we have put in place so that we may work as efficiently as possible, and you may get back to the business of enjoying your Arca Noae products.

ArcaOS 5.0.4 updates for 2020-02-26

Dynamic IconsSeveral packages included in ArcaOS 5.0.4 have been updated or refreshed today, and are now available as part of the Support & Maintenance subscription for your ArcaOS product. Please log into your account and see your ArcaOS order details page to access your software. Specifically, these are:

  • Dynamic Icons 2.5.2.1 (refreshed)
  • Archive Tool 1.03.03 (updated from 1.0.0)
  • ArcaOS Desktop 1.0.13.1 (updated from 1.0.12+)

In addition, it is now easier to identify which packages have been updated since the last ArcaOS ISO release.

More updates are on the way to the Support & Maintenance subscription channel as we continue our work on the next release of ArcaOS. Watch for more announcements right here.

If you are still running OS/2 and/or eComStation systems and haven’t yet moved up to ArcaOS, this is a great reason to do so now. If you’ve already made the switch, but haven’t renewed renewed your support subscription, this is also a good time. Not sure what’s coming next? Have a look at our product roadmap pages.

Dynamic Icons version 2.5.2 for ArcaOS released

Dynamic IconsDynamic Icons, the new spin on Sunny Icons from eCo Software, specifically enhanced and built for ArcaOS, has been updated to version 2.5.2, and is now available as part of the Support & Maintenance subscription for your ArcaOS product. Please log into your account and see your ArcaOS order details page to access your software.

Version 2.5.2 includes a new unified Icon page in the WPS Properties notebook with the ability to easily switch between and browse for either a traditional icon file or a PNG image. In addition, it is now possible to add one-line comments to the “bigicons.txt” icon list file (see the online help from any Icon page for more details).

If you are still running OS/2 and/or eComStation systems and haven’t yet moved up to ArcaOS, this is a great reason to do so now. If you’ve already made the switch, but haven’t renewed renewed your support subscription, this is also a good time. Not sure what’s coming next? Have a look at our product roadmap pages.