Tag Archives: license

Clearing up some more upgrade confusion: Subscription downloads

It’s important to remember that when an ArcaOS 5.0 license is upgraded, the existing ArcaOS 5.0 license is converted to an ArcaOS 5.1 license. This does not create a new license for another system. If the ArcaOS 5.0 license has a Support & Maintenance subscription in effect, any remaining time is added to the ArcaOS 5.1 subscription. Several actions take place automatically on Arca Noae’s side of the transaction and other actions should take place on the customer’s side.

First, on the Arca Noae side:

The existing ArcaOS 5.0 Support & Maintenance subscription for that license is terminated as of the date of the upgrade of its associated license to ArcaOS 5.1.
With the termination of the ArcaOS 5.0 Support & Maintenance, access to associated downloads for ArcaOS 5.0 is removed If you have more than one ArcaOS 5.0 license with current support and are only upgrading one of those licenses to 5.1, the associated downloads will still be available for your other ArcaOS 5.0 licenses.
Whatever time was left on the ArcaOS 5.0 Support & Maintenance subscription is added to the included subscription for ArcaOS 5.1. So, if you recently renewed your 5.0 subscription, and it had 12 months before the next renewal, your new ArcaOS 5.1 personal license will now have 18 months of support & updates (6 months from the new ArcaOS 5.1 subscription plus the remaining 12 months from the old ArcaOS 5.0 subscription). You don’t lose anything.

On the customer side, the installation of the ArcaOS 5.0 license being upgraded should be upgraded to ArcaOS 5.1. It is a violation of our license terms to upgrade a 5.0 license to 5.1, install the 5.1 license on another system or partition, and to continue using the 5.0 installation. One license is consumed per bootable installation, regardless of the edition (personal or commercial). If that license has been upgraded, the upgraded license is only valid for the upgraded ArcaOS version. An upgrade does not create a new license for another installation.

If you would like to maintain access to ArcaOS 5.0 downloadable content, but would also like to install ArcaOS 5.1, then we invite you to purchase a new ArcaOS 5.1 license from our store or from your preferred authorized reseller. In that case, the two subscriptions will be separate, and their contents will be available in your ArcaOS Download Center as long as the respective subscription remains in force.

For more information, please refer to this FAQ item.

Final Reminder: Reinstate your expired ArcaOS Support & Maintenance subscription now

This is your final reminder that the window of opportunity to reinstate an expired ArcaOS Support & Maintenance subscription at a special price is closing Monday May 18.

Previously, it was impossible to reinstate an expired ArcaOS Support & Maintenance subscription that had been expired for longer than 1 year. That restriction has now been removed. It is now possible to reinstate an expired subscription. Through Monday May 18 you can reinstate an expired ArcaOS Support & Maintenance subscription for the price of a regular one year renewal. After May 18, an additional reinstatement fee will apply. So take advantage of this limited amnesty period and get your subscription back on track before it’s too late.

Even if you’ve never updated ArcaOS 5.0 since your first install, as long as you have an active Support & Maintenance subscription, you may download the latest 5.0.x release and install it as an update to whatever 5.0 release you are using. There is no additional licensing fee for downloading and using these updates.

Somehow, this always seems like something of a mystery, even though this wiki page should help clarify what is a major version, a minor version, and a release. This product in our store outlines the renewal process and this table lays out just what is included in each subscription.

One of the many benefits of regularly renewing your ArcaOS Support & Maintenance subscription is access to the latest released code. There are many exciting things coming for our subscribers. Don’t miss out on a great opportunity to get those updates and the next ArcaOS release as part of your renewed subscription.

ArcaOS Support & Maintenance subscription renewal window is closing

If you’ve let your ArcaOS Support & Maintenance subscription lapse, now is the time to get back on track.

Until now, if you let your ArcaOS Support & Maintenance subscription expire, you would need to purchase a new ArcaOS license to reinstate support. We are making some changes to enable customers to reinstate an ArcaOS Support & Maintenance subscription without purchasing a new ArcaOS license.

For a limited time, we are allowing all who have allowed their ArcaOS Support & Maintenance subscriptions to expire — no matter how long expired — to reinstate them at current prices…but this window is closing rapidly. Once ArcaOS 5.0.5 is released (and that release is imminent), current ArcaOS licensees who have let their subscriptions lapse for six months or more will have to pay more to have their subscriptions reinstated for another full year. While this will still be less than the cost of purchasing a new license, it will be substantially more than the regular renewal price. This policy applies to personal as well as commercial licenses.

Please take a moment to log into your account at Arca Noae, locate your original ArcaOS order, and check to see when support is scheduled to expire (or has already expired) for your product. It is currently only possible to purchase one year of support per renewal, and only for the same number and type of ArcaOS licenses as were in the original order.

To review:

The cost of renewing ArcaOS Support & Maintenance subscriptions is not changing. You will continue to be able to renew your subscription for the same price, and you will still be able to take advantage of the 10% early renewal discount (this discount is reflected in the invoice total).
If you let your ArcaOS Support & Maintenance subscription expire, you will be able to reinstate it by paying the full renewal price any time withing six months of the expiration date. However, during this grace period, the subscription will only be reinstated for the original time period. You will not get “extra” time by reinstating your subscription late. In other words, if you renew on the last day of a six-month lapse would only extend coverage for six months!
If you let your ArcaOS Support & Maintenance subscription lapse for more than six months, the cost of a one-year personal edition Support & Maintenance subscription will retail for $128. For a commercial subscription, the price would be $228.

So if you have let your ArcaOS Support & Maintenance subscription lapse, now is the time to reinstate it. We urge all ArcaOS licensees to renew support early and take advantage of the 10% renewal discount for the best value in their subscriptions.

The online store should send renewal reminders 7 days before expiration, 3 days before, and finally on the expiration date; however, several factors may impact delivery or receipt of these reminders, including change of email address, spam filters, and other factors beyond our control. Check your account portal and make a note of your expiration date(s) so you don’t miss out!

Remember what your active Support & Maintenance subscription includes:

Access to professional support for your product (elevated priority for commercial licensees);
Access to the very latest drivers, fixes, features, and software included in ArcaOS or added later;
Access to the latest release of the same minor version of ArcaOS as originally purchased (so, a Support & Maintenance subscription for ArcaOS 5.0 provides access to all 5.0 releases, as they become available: 5.0, 5.0.1, 5.0.2, 5.0.3, 5.0.4, and the upcoming 5.0.5);
Future benefits when the next minor release of ArcaOS becomes available (5.1).

For more information on subscription services, check out our comparison page.

Driver and Software Preview Releases: Some General Guidelines

From time to time, we may make feature preview releases available. Driver and software preview releases differ from new GA releases and testcase packages in several ways. Consider testcase packages first:

Packages uploaded to the testcase files area are made available to specific customers to evaluate the effectiveness of various changes to our GA versions, usually to address one or more issues reported in specific trouble tickets. Feedback from the affected customer(s) is requested when we provide these packages, and these links are limited to only the custmer(s) involved in the related ticket(s), not for general use, and as always, not for sharing with other users.
Sometimes, we may go through several testcase revisions. Usually changes which have been vetted through this process will end up in the next GA of the package. Once the GA is released, all customers with related subscription access to the new package will be able to download and install it.
Testcase packages are almost always time-limited, and the remaining time will be prominently displayed in the banner during bootup or for other software, at program start. If a new GA of the package is not available when nearing the expiration, simply follow-up in the ticket to request a refresh.

In contrast, preview releases serve a different purpose and are subject to different terms of use:

Preview releases are made available to all customers with related subscription access.
Preview releases generally are not updated (one preview is provided before GA).
Preview releases may be time-limited. If a preview release is time-limited, that does not mean that another preview will be made available.
If a time-limited preview release has expired and a GA version has not yet been released, it may be necessary to uninstall it.
No trouble tickets are accepted for problems with preview releases. These are not beta tests. A preview may simply be feature-limited version of what would otherwise be considered finished software, or it may be a preview of as-yet-unfinished software that will be coming soon. Because these releases are previews – and may not be fully functional – reports of missing functionality, unexpected behavior, etc. are not relevant and will not be addressed. Please read the documentation that comes with the preview for a description of its particular limitations.
Preview releases may be completely broken or disabled by a subsequent update of another related GA package. As an example, if installing a preview release of a network driver, and later updating the network stack package, that preview release driver may cease to function. This is not unexpected behavior, and not a software fault. To continue to use the preview, simply return the system to its previous state, wait for the GA release of the driver, and then update the driver and the rest of the stack.
No feedback via email or tickets is requested for preview releases. They are for your benefit and use only, and intended to provide a sample of what is to come.

In the near future, we hope to bring preview releases for various works in later stages of development.

All previews will be available through the ArcaOS Support and Maintenance Subscription, However, some preview packages may not be available through the Arca Noae OS/2 & eCS Drivers and Software Subscription, so now may be a good time to consider moving up to ArcaOS.

ArcaOS 5 included Support & Maintenance Subscription length

We have recently become aware of some possible confusion surrounding the amount of time (term) of included support for personal vs commercial edition licenses of ArcaOS 5. It therefor seemed appropriate to review our website content, and to our surprise, we find that we really have not done a good enough job of making this particular — though critical — issue very clear. Hopefully, this post will set the record straight.

In an earlier post, we discussed the process for renewing subscriptions, and mentioned that it was renewal season for early adopters of ArcaOS 5. That reference was to those who purchased personal edition licenses for ArcaOS 5 six (6) months ago.

ArcaOS 5.0 personal edition includes six (6) months of Support & Maintenance.

ArcaOS 5.0 commercial edition includes twelve (12) months (one full year) of Support & Maintenance.

Renewal reminders are normally sent one month prior to expiration, one week prior, and finally on the day of expiration.

Although the personal and commercial editions of ArcaOS 5 are code-equivalent (there is no difference in the operating system or kernel itself, e.g., both support up to 32 processor cores and an unlimited number of connections, with the same storage volume types and capacities and included device drivers and applications), there are other differences between the two, namely the level of support and the term (length of time) of the included subscription. The commercial edition includes prioritized support for twelve months (one year), whereas the personal edition includes standard support for six months.

Support renewals for both editions are for one year. For example, a personal edition license purchased June 1, 2017 will be due for a Support & Maintenance subscription renewal on or before November 30, 2017 and the renewal will extend the support a full year until November 30, 2018. A commercial edition license purchased the same day (June 1, 2017) will be due for a Support & Maintenance subscription renewal on or before May 31, 2018 and the renewal will extend the support for a full year until May 31, 2019.

If you miss the deadline for a timely renewal of your included Support & Maintenance subscription, you may still “renew” your subscription at the regular price. Missed the deadline because you didn’t receive your reminder emails for some reason? No problem. Just contact us or open a customer service ticket, and we will be glad to help make things right. That’s our commitment to you as an ArcaOS licensee.

Finally, for those of you with existing OS/2 & eCS Drivers & Software subscriptions, concerned about the differences between the two subscription “tracks,” we have a handy table which compares the two, available here.

We believe there are compelling reasons to move up to ArcaOS 5, and to keep in force a Support & Maintenance subscription, ensuring regular updates and the availability of technical assistance for the operating system as a whole. While there is no requirement to renew Support & Maintenance to continue using ArcaOS 5, doing so ensures uninterrupted access to updates, refreshed installation ISOs, and support.

Please review this post for the specifics on how to renew your existing subscription.

New subscription renewal process

It’s renewal season for early adopters of ArcaOS 5, and with that, comes a new renewal process for all subscriptions.

As expiration dates approach, renewal reminders will be emailed. In each reminder is a link to the original order as well as a link to add the renewal to the shopping cart. Be sure to log in first before clicking the links. Reminders are sent one month before expiration, one week before, and on the day of expiration. A renewal extends ArcaOS support and maintenance for one full year.

The original order will also have a handy renewal link, so there is no need to wait for a reminder. Just log into your customer portal at Arca Noae and access your order for ArcaOS to add it to your cart. (Renewals for other subscriptions are now handled the same way.)

ArcaOS Support & Maintenance subscriptions renewed before expiration qualify for a 10% discount, too. Note that the full price will be reflected in the cart but the discount will be shown at checkout. It is still possible to renew an expired ArcaOS Support & Maintenance subscription after it has expired, but without the renewal discount.

Be sure to order the correct subscription! The OS/2 & eCS Drivers & Software subscription is for non-ArcaOS systems, and does not include support or updates for ArcaOS. Likewise, the ArcaOS Support & Maintenance subscription is only for ArcaOS systems, and is not available for purchase without an ArcaOS license.

If you currently have an active OS/2 & eCS Drivers & Software subscription as well as an ArcaOS license, and you no longer need to maintain OS/2 Warp or eComStation systems, you may trade in your subscription for additional time or a discount on your ArcaOS Support & Maintenance subscription. See the Subscription Trade-Up Request form for details.

Handy links:

Subscription comparison table
Subscription Trade-Up Request
Frequently Asked Questions
ArcaOS Wiki

A Note about Third-Party Components in ArcaOS

You may be aware of the recent massive Equifax security breach and the Company’s explanation surrounding a vulnerability in Apache Struts (CVE-2017-5638) disclosed by US CERT in early March 2017. Some reports have implied that the company has somehow blamed Apache Software Foundation for the breach, specifically by not moving quickly enough to address the security flaw. Apache has responded to these allegations clearly and concisely. In light of this incident, we thought this a good opportunity to help provide some clarity concerning third-party work and open source components, in general, as they pertain to ArcaOS and Arca Noae’s position regarding their fitness for use, and who is ultimately responsible to maintain his or her or, in the case of enterprise use, its own systems.

Arca Noae includes several components in ArcaOS developed by reputable third parties, including IBM, Apple, and others. Some of these components are open source, as well, meaning that the code for compiling these components into machine-readable form is freely available to the public. Open source software is often more secure than proprietary software, by nature of the fact that many (sometimes thousands) of developers around the world contribute to the code. This (often massive) group effort allows such projects to react quickly when flaws are discovered, and to work to constantly monitor and maintain the software. However, whether proprietary or open source, Arca Noae may have no control whatsoever over these components, inherent flaws, or as-yet-undisclosed security issues.

It is Arca Noae’s position that each ArcaOS licensee (whether an individual or an enterprise) bears the sole responsibility to consider his or her or its own interests and security. While we do what is within the realm of reasonable possibility to stay abreast of current trends and vulnerability disclosures (CVEs), we cannot guarantee that all issues will be identified and/or reported to our users by us. Thus, best practices dictate that each user remain vigilant and aware of the connected ecosystem in which we live and to take steps to mitigate his or her or its own risks.

Arca Noae welcomes reports from our users of disclosed and non-disclosed vulnerabilities. While we normally encourage our users to avail themselves of our Mantis ticketing system to report issues, those of a sensitive nature (such as an as-yet-undisclosed or little-known security flaw in a bundled component) should be reported through our contact page.

We would also like to take this opportunity to remind all of our ArcaOS licensees that ArcaOS does not utilize telemetry of any kind to communicate with us. We firmly believe that when a user licenses a copy of ArcaOS, his or her or its data should remain on the system as directed by the user, shared only by the user, and with the user’s full knowledge and consent.

The next exciting update to ArcaOS 5.0 is in the making, too. Watch the Arca Noae blog for a release announcement in the coming weeks.

Crediting your remaining OS/2 & eCS Drivers & Software subscription toward ArcaOS

As promised (though a little late), for those of you wishing to trade in your remaining OS/2 & eCS Drivers & Software subscription time against the purchase of ArcaOS, you may now do so by following the directions on the Subscription Trade-up Request form, located here. The form includes handy tables listing the cash value of your remaining time as well as the number of equivalent months of an ArcaOS Support & Maintenance subscription, for both personal and commercial licenses.

Three request options are available to you:

Additional time on your included ArcaOS support & maintenance subscription; or
Credit toward the renewal of your included ArcaOS support & maintenance subscription; or
Cash rebate (considered for ArcaOS purchases made with 12 months remaining on the subscription being traded)

You will need some information regarding the subscription being traded and your ArcaOS purchase. Simply fill in the form and submit. Please allow 7-10 days before acknowledgement of your submission.

Even if you ordered your subscription and/or ArcaOS license through one of our partners, Arca Noae will handle your trade-up request.

Last days of introductory pricing for ArcaOS 5.0 personal edition

The 90-day introductory period for ArcaOS 5.0 is drawing to a close, and with it, the sale price for ArcaOS 5.0 personal edition. There is still time – through August 15 – to get your license(s) for ArcaOS 5.0 personal edition at a $30 discount. That’s a savings of more than 23%.

ArcaOS 5.0 has been extremely well received by the press, developers, engineers, and users alike. More great features are in the works, and a license for 5.0 today ensures a great discount on 5.1, anticipated late 2018.

Checked your disk lately?

Mysterious boot problems can be caused by a variety of things from failing hardware to software misconfiguration. Besides regular file backups, saving your disk partitioning can be a big help during recovery (or reconstruction onto a new drive). Fixing an odd problem, such as the once-in-a-lifetime file with an impossible character in the name which just won’t delete, is also possible with a good disk tool. Moving to a new disk to gain more space? You’ll need something to carve that room into something useful and transfer your data.

Luckily, we have just the thing: DFSee, the Swiss Army knife of disk utilities. DFSee runs on a variety of platforms, so if you need to boot from “something else” to fix your OS/2 system, you may. (Likewise, you may boot from OS/2 or eCS to fix your other OS.)

DFSee, now at version 13, now has full support for GPT partitioning schemes, compatible with current systems on the market today. It has an amazing array of features, including:

View, analyze, edit and fix partition tables
Support for GPT partitioning schemes (as mentioned above), including move, copy, and resize
Browse, analyze and fix various filesystems
Undelete files
Replacement for FDISK and LVM (Logical Volume Manager) tools
Clone, backup and restore partitions or filesystems
Split large images in smaller pieces suitable for burning to CD or DVD
Hex editor
Scriptable recovery

and, of course, that world-famous support from the developer, Jan van Wijk and Fsys Software.

DFSee is installable to a local partition or may be run from a bootable CD or USB stick, which makes it especially handy for real rescue operations.

If you’ve never licensed a copy of DFSee, now is the time to do so. If you have an older version (even a very old version), an upgrade is only a few clicks away, and if you have a license for version 12, we have an even better deal on an upgrade.

Don’t wait until it’s too late. Review the full feature list at DFSee.com, and stop into our store to license your copy today.