Tag Archives: subscription

ArcaOS 5.0.5 updates for 2020-06-26

Dynamic IconsOne package included in ArcaOS 5.0.5 has been updated or refreshed today, and is now available as part of the Support & Maintenance subscription for your ArcaOS product. Please log into your account and see your ArcaOS order details page to access your software. Specifically, this is:

  • Network Adapters and Protocol Services (NAPS) 1.1.7 (refreshed)

The NAPS package shipped with ArcaOS 5.0.5 did not update the installed version properly. Fresh 5.0.5 installations did receive the correct binary, however. Minor updates to the online help have also been added in this packaging refresh. We recommend downloading and installing this package on all ArcaOS systems (new installs, updated systems, and those not-yet-updated) to set the package version correctly in the WarpIN database.

NAPS is a replacement for IBM’s MPTS utility to add, remove, and configure LAN adapters and networking protocols. NAPS is open source, licensed under GPLv3, with full source code available (see the NAPS wiki for more information).

Packages listed on the order details page as UPDATED are new or refreshed since the latest ArcaOS ISO release.

If you are still running OS/2 and/or eComStation systems and haven’t yet moved up to ArcaOS, this is a great reason to do so now. If you’ve already made the switch, but haven’t renewed your support subscription, this is also a good time. Not sure what’s coming next? Have a look at our product roadmap pages.

About requests for support

Whenever you encounter a problem with Arca Noae software which you cannot resolve on your own, you should consider opening a trouble ticket. If you have a current ArcaOS Support & Maintenance subscription or a current OS/2 & eCS Drivers & Software subscription, we’re here to help in any way we can. You paid for professional support with your software license and/or subscription, and you are entitled to it. To provide that level of service, however, we need a little help from you.

Before opening your ticket, please consider whether the issue is really in Arca Noae software or perhaps in a third-party component bundled with ArcaOS. Third-party software is not produced or directly supported by Arca Noae. Look at the program’s documentation. Where does it say support requests should be directed? If it is third-party software, you should probably start there. On the other hand, if it is a third-party component but your problem seems to have stemmed from the manner in which it was installed during an ArcaOS installation or update, that would be a problem for us to at least review first, because it may involve our installation software (which is our component).

Please don’t take offense if we refer you to the program’s developer or distributor for support. Those entities are probably closer to the source code than we are, and thus in a better position to assist you with your problem. We’re not passing the buck, just trying to direct you to the best place for the help you need.

If your issue is with an Arca Noae component, please review that component’s wiki pages for information on supported configurations as well as debugging instructions. The more you do ahead of time, the more you will know and the more information you will have available when we request it in your ticket. Be sure you’re using the right driver for your hardware. Be sure your system is in a supported configuration.

As a general rule when opening tickets, you should familiarize yourself with our Reporting Problems – Best Practices and Ticket Guidelines wiki pages. While these pages don’t change often, they document the framework within which we process tickets, give you an overview of what to expect from us, and likewise, what we expect from you (see mention above of “a little help from you”).

When a technician or engineer has been assigned to your ticket, consider that person your concierge to a solution for the duration of your problem. He or she is there to help. If that technician or engineer requests logging information, that’s not a suggestion. He or she requests that information in order to resolve the problem.

Always bear in mind that not all problems are reproducible by the technician or engineer, or your problem could be a configuration or usage issue. Often the only objective information the technician or engineer has to work with is contained in the log file(s) requested. If the log file(s) contain what you consider to be sensitive information (usernames, IP addresses, etc.), simply ask the ticket assignee to set your ticket to private status. When private, only you, Arca Noae staff, and developers have access to the information. You also have the option of sanitizing your log info to your satisfaction, as long as such anonymizing does not obscure the underlying data (your ticket assignee can provide more guidance, here; just ask).

If you fail to provide requested information or log files, your ticket assignee may very well resolve the ticket as “reporter unresponsive.” You may reopen the ticket within 30 days of resolution if you provide the requested information.

When you attach files to a ticket, please also post a comment. File attachments do not trigger email notifications, and do not change ticket status from Feedback, so without a comment added, the technician or engineer will have no idea that you have provided the requested information, and this may delay the ticket resolution process.

Please do not provide extra, not-requested attachments, such as configuration files and screenshots. If your ticket assignee has need of this information, he or she will ask for it.

Our goal is to resolve your issue as quickly as possible. Some issues may require more time than others. Some issues require group input, and thus, there may be some delays in responding to your ticket. Please be patient.

Above all, our goal is to provide quality software and attentive, professional support. All we ask in return is that you follow the procedures we have put in place so that we may work as efficiently as possible, and you may get back to the business of enjoying your Arca Noae products.

ArcaOS

ArcaOS 5.0.5 now available

Arca Noae is proud to announce the general availability of ArcaOS 5.0.5, the fifth maintenance release of ArcaOS 5.0 (Blue Lion).

ArcaOS 5.0.5 introduces support for xHCI (USB3) controllers to install on a wider array of systems than ever before. What’s more, for updaters, even if your USB controller was previously unsupported, and you had to install or update from DVD in the past, you may now boot into the installer from USB stick to perform the update. USB3-attached keyboards and mice should work, as well.

ArcaOS 5.0.5 includes over 100 updates, enhancements, and fixes since 5.0.4 was released. If you have experienced difficulty installing previous releases of ArcaOS on your hardware, the fixes and updates included in 5.0.5 may address your issue(s). If installing from USB stick, the image may be created using any major operating system at hand (Windows, Linux, MacOS, and of course, OS/2, eComStation, and ArcaOS). Once built the USB stick can be inserted into any USB port in the target system to boot into the ArcaOS installer/updater.

For a complete list of updates in this release, see the ArcaOS wiki. Be sure to review the README.TXT, as well, as this contains critical information to ensure that you get up and running fast, and includes tips for getting things adjusted right away.

This update is included with your valid ArcaOS Support & Maintenance subscription at no additional charge. To download your fresh ISO, simply visit your customer portal page, select the Orders & Subscriptions link on the navigation panel to the left, then click on the order for your ArcaOS license. Once there, click the download link to request a fresh ISO, and wait for your notification email.

If your ArcaOS Support & Maintenance subscription has already expired, and you missed your window of opportunity to renew at regular rates, you may still renew at less than the cost of a new ArcaOS license.

ArcaOS 5.0.4 updates for 2020-02-26

Dynamic IconsSeveral packages included in ArcaOS 5.0.4 have been updated or refreshed today, and are now available as part of the Support & Maintenance subscription for your ArcaOS product. Please log into your account and see your ArcaOS order details page to access your software. Specifically, these are:

  • Dynamic Icons 2.5.2.1 (refreshed)
  • Archive Tool 1.03.03 (updated from 1.0.0)
  • ArcaOS Desktop 1.0.13.1 (updated from 1.0.12+)

In addition, it is now easier to identify which packages have been updated since the last ArcaOS ISO release.

More updates are on the way to the Support & Maintenance subscription channel as we continue our work on the next release of ArcaOS. Watch for more announcements right here.

If you are still running OS/2 and/or eComStation systems and haven’t yet moved up to ArcaOS, this is a great reason to do so now. If you’ve already made the switch, but haven’t renewed renewed your support subscription, this is also a good time. Not sure what’s coming next? Have a look at our product roadmap pages.

Dynamic Icons version 2.5.2 for ArcaOS released

Dynamic IconsDynamic Icons, the new spin on Sunny Icons from eCo Software, specifically enhanced and built for ArcaOS, has been updated to version 2.5.2, and is now available as part of the Support & Maintenance subscription for your ArcaOS product. Please log into your account and see your ArcaOS order details page to access your software.

Version 2.5.2 includes a new unified Icon page in the WPS Properties notebook with the ability to easily switch between and browse for either a traditional icon file or a PNG image. In addition, it is now possible to add one-line comments to the “bigicons.txt” icon list file (see the online help from any Icon page for more details).

If you are still running OS/2 and/or eComStation systems and haven’t yet moved up to ArcaOS, this is a great reason to do so now. If you’ve already made the switch, but haven’t renewed renewed your support subscription, this is also a good time. Not sure what’s coming next? Have a look at our product roadmap pages.

ArcaOS

ArcaOS 5.0.4 now available

After nearly a year of development and testing, Arca Noae is proud to announce the general availability of ArcaOS 5.0.4, the fourth maintenance release of ArcaOS 5.0 (Blue Lion).

ArcaOS 5.0.4 introduces a new Updater feature, allowing all previous ArcaOS installations to be brought up to the current codebase by simply booting from the installation medium, selecting the new Update option on the Installation Type page, and finally the target system volume to be updated. The resulting system is essentially what a fresh install would be, without losing settings, other installed programs, application data, and having to reconfigure the environment from scratch.

ArcaOS 5.0.4 includes well over 100 updates and fixes since 5.0.3. The USB stick image package has also been updated to incorporate the latest changes in ArcaOS 5.0.4 and is now personalized, delivered in the same archive as the ISO itself, and may be created using any major operating system at hand (Windows, Linux, MacOS, and of course, OS/2, eComStation, and ArcaOS). Once the image is restored, eject, re-insert, and simply copy your ISO to the stick per the included directions (also detailed in the ArcaOS support wiki). The stick may then be inserted into any USB 2.0-controlled port in the target system, and used to boot into the ArcaOS installer/updater.

Systems originally installed from DVD may be updated using the AltBoot (USB stick) method, and systems originally installed from USB stick may be updated from DVD; the choice is yours.

If you have experienced difficulty installing previous releases of ArcaOS on your hardware, the fixes and updates included in 5.0.4 may address your issue(s). ArcaOS 5.0.4 includes a major update to the installation boot component, making it easier than ever to boot and install on systems with non-standard memory configurations.

For a complete list of updates in this release, see the ArcaOS wiki. Be sure to review the README.TXT, as well, as this contains critical information to ensure that you get up and running fast, and includes tips for getting things adjusted right away.

To download your fresh ISO, simply visit your customer portal page, select the Orders & Subscriptions link on the navigation panel to the left, then click on the order for your ArcaOS license. Once there, click the download link to request a fresh ISO, and wait for your notification email.

Arca Noae FAT32 driver added to subscription content

With the release of ArcaOS 5.0.3, Arca Noae included a new, slimmed-down version of the OS/2 FAT32 driver. This driver is based on the same code as the Netlabs FAT32 driver, but with non-FAT32 support removed. In other words, it is just a FAT32 installable filesystem driver.

Arca Noae provides support for this FAT32 driver, and the installable package is available is available for both the OS/2 and eCS Drivers & Software subscription and the ArcaOS Support and Maintenance subscription. Just log into your account and visit your subscription order page.

This driver is not an upgrade. It includes a complete vendor change, requiring the existing driver to be uninstalled first before installing the Arca Noae driver. Note that uninstalling any previous driver will remove critical elements from the PATH and LIBPATH statements in CONFIG.SYS. Please review the uninstall actions in WarpIN carefully before proceeding, and always have a backup of critical system files available.

More information is available in the Arca Noae FAT32 wiki.

Don’t have a support subscription? Have non-ArcaOS OS/2-based systems and want new drivers and software? Please visit our store.