Tag Archives: driver

Updated Uniaud Driver Package (20210320) Released

Arca Noae is pleased to announce the immediate availability of an updated Uniaud Audio Driver Package for ArcaOS, OS/2, and eComStation. (Uniaud-20210320)

This release is a major update that contains a new Uniaud32 which is based on code from the Linux 5.10.20 kernel. Arca Noae thanks and appreciates Paul Smedley for all his work on this update.

This new Uniaud32 is significantly modified software. It may not perform as expected and may have problems. It is the responsibility of the user to determine the suitability of the driver for everyday use especially on production systems. Please read the Uniaud wiki and the ReadMe before installing this software.

Uniaud is free software and is available from several places.

If you have ArcaOS, this driver package is available for download from the Arca Noae website as part of the Support & Maintenance subscription for your ArcaOS product. Please log into your account and see your ArcaOS order details page to access your software.

If you have an Arca Noae OS/2 & eCS Drivers and Software Subscription, this driver package is available for download from the Arca Noae website as part of your Arca Noae OS/2 & eCS Drivers and Software Subscription. Please log into your account in order to access your software.

The Uniaud software is also available from the Netlabs Uniaud trac page at trac.netlabs.org/uniaud.

If you are still running OS/2 and/or eComStation systems and haven’t yet purchased a software subscription, this is a great reason to do so now. It may also be a good time to consider moving up to ArcaOS.

AHCI Driver Package version 2.08 released

Arca Noae is pleased to announce the immediate availability of our AHCI Disk Driver Package version 2.08 for ArcaOS, OS/2, and eComStation.

This release contains a correction to the information provided to the resource manager. This release also adds support for disks larger than 2 TB, and is required for supporting GPT disks. This update is recommended for everyone. More information about the AHCI Disk Driver Package may be found in the AHCI wiki.

If you have ArcaOS, this driver package is available for download from the Arca Noae website as part of the Support & Maintenance subscription for your ArcaOS product. Please log into your account and see your ArcaOS order details page to access your software.

If you have an Arca Noae OS/2 & eCS Drivers and Software Subscription, this driver package is available for download from the Arca Noae website as part of your Arca Noae OS/2 & eCS Drivers and Software Subscription. Please log into your account in order to access your software.

If you are still running OS/2 and/or eComStation systems and haven’t yet purchased a software subscription, this is a great reason to do so now. It may also be a good time to consider moving up to ArcaOS.

New MultiMac NIC driver package (20210125) released

MultiMacArca Noae is pleased to announce the immediate availability of a new release of our MultiMac NIC driver package.

This is a maintenance release of the MultiMac drivers. It contains some minor updates to the system libraries that affects system stability and reliability and applies to all drivers. Specifically, this update fixes a defect that cause a trap on multi-CPU systems with an extremely busy network. This update also adds the ability to pass on the correct link speed for drivers that have the ability to report this. Currently the only drivers that provide link speed notification are E1000B, MMIGB, and MMLEM. This update is recommended for all users.

As always, please read the .txt file that comes with each driver and also provided on the wiki. If you have problems with any of the drivers in this release, please read the Debugging Guide in the wiki first. If your problem cannot be resolved with the Debugging Guide, then the problem should be reported to the ticketing system.

More information about the MultiMac NIC drivers may be found in the wiki.

If you have ArcaOS, this driver package is available for download from the Arca Noae website as part of the Support & Maintenance subscription for your ArcaOS product. Please log into your account and see your ArcaOS order details page to access your software.

If you have an Arca Noae OS/2 & eCS Drivers and Software Subscription, this driver package is available for download from the Arca Noae website as part of your Arca Noae OS/2 & eCS Drivers and Software Subscription. Please log into your account in order to access your software.

If you are still running OS/2 and/or eComStation systems and haven’t yet purchased a software subscription, this is a great reason to do so now. It may also be a good time to consider moving up to ArcaOS.

JFS Driver Package version 1.09.09 released

Arca Noae is pleased to announce the immediate availability of our JFS Journaling File System Driver Package version 1.09.09.

This is a maintenance release that contains an important fix for a problem that can cause the file system to hang in certain situations. This is considered a critical maintenance update that is recommended for everyone.

More information about the JFS Package may be found in the JFS wiki including a detailed description of the problem that was fixed.

If you have ArcaOS, this driver package is available for download from the Arca Noae website as part of the Support & Maintenance subscription for your ArcaOS product. Please log into your account and see your ArcaOS order details page to access your software.

If you have an Arca Noae OS/2 & eCS Drivers and Software Subscription, this driver package is available for download from the Arca Noae website as part of your Arca Noae OS/2 & eCS Drivers and Software Subscription. Please log into your account in order to access your software.

If you are still running OS/2 and/or eComStation systems and haven’t yet purchased a software subscription, this is a great reason to do so now. It may also be a good time to consider moving up to ArcaOS.

Panorama Video Driver Package version 1.17 released

Arca Noae is pleased to announce the immediate availability of our Panorama Video Driver Package for OS/2 and eComStation version 1.17.

This is a maintenance release containing some minor changes that fixes an extremely rare regression in the Custom Resolution module, and adds a power management module. This update is recommended for everyone, but it is not critical, so it can be installed at your convenience. It should not change the way existing installations operate.

More information about the Panorama Package may be found in the Panorama wiki.

If you have ArcaOS, this driver package is available for download from the Arca Noae website as part of the Support & Maintenance subscription for your ArcaOS product. Please log into your account and see your ArcaOS order details page to access your software.

If you have an Arca Noae OS/2 & eCS Drivers and Software Subscription, this driver package is available for download from the Arca Noae website as part of your Arca Noae OS/2 & eCS Drivers and Software Subscription. Please log into your account in order to access your software.

If you are still running OS/2 and/or eComStation systems and haven’t yet purchased a software subscription, this is a great reason to do so now. It may also be a good time to consider moving up to ArcaOS.

Have a question? Be sure to read our FAQs

We’ve discussed the wealth of specific information available in our wiki pages in previous blog posts here and here, but there is still another resource available to get quick answers to “how do I…” and other questions: the Arca Noae FAQ.

Searching the FAQ is easy: just type one or more terms into the search box at the top. To browse questions and answers by category, select one of the available categories from the list, and scroll. Another way to search the entire Arca Noae website is to just use the site search box to the right of most pages.

If a FAQ answer has been helpful, please be sure to let us know by clicking the appropriate feedback link at the bottom.

If you happen to find something which doesn’t seem quite right (outdated or perhaps in need of further explanation), please drop us a note to let us know. If you have a suggestion for something to add, please tell us. We continually add questions as they are asked more frequently (hey, it’s a FAQ, after all), and we’ll be sure to consider any suggestions.

Just as the links to the wiki and the ticket system, the FAQ is available from the Support dropdown on the main menu.

Visited the Arca Noae wiki pages recently?

A few months ago, in another blog post, we discussed some things to do before opening a support ticket, including visiting the wiki pages to check for the latest technical and how-to information for your product.

These pages are regularly updated, so even if you’ve looked over them before, they’re worth a re-read.

Web searches are fine, but unfortunately, much of the available information pertaining to OS/2 is either dated or more specifically related to non-ArcaOS distributions or non-Arca Noae drivers. Your first, best place for information on Arca Noae products is right here.

If you happen to find something which doesn’t seem quite right (screenshots or directions outdated), please drop us a note to let us know. If you have a suggestion for something to add (a tip, how-to, or even a missing wiki), please tell us. We keep a running list of pages to update and add, and we’ll be sure to consider any requests we receive.

As always, and as frequently mentioned here, before opening a trouble ticket, be sure to check the wiki pages (self-help is often the best help).

New driver packages released

Arca Noae is pleased to announce the immediate availability of updates for ACPI, JFS, FAT32, and Panorama to match what is in the recently released ArcaOS v5.0.6.

If you updated to ArcaOS 5.0.6 you already have these updates. These updates are recommended for everyone.

ACPI

  • The power manager in the daemon was enhanced to better handle multiple CPUs.
  • ACPICA was updated to the current version.

JFS

  • The boot loader has a fix that prevents an IPE if the boot volume has empty directories that are read before the IFS is loaded.

FAT32

  • Improved cache performance and stability.
  • Better conformity with standards when formatting media.
  • Improved messages for errors and utilities, including cache control.
  • Improved disk check handling for mismatched FATs.

Panorama

  • The Custom Resolution module was enhanced to better handle some types of Intel BIOS if patching is necessary.

For more information, please read the ReadMe for the specific package.

if you have problems with any of these drivers, please read the wiki first. If your problem cannot be resolved with the information in the wiki or the ReadMe, then the problem should be reported in the ticketing system.

If you have ArcaOS, these driver packages are available for download from the Arca Noae website as part of the Support & Maintenance subscription for your ArcaOS product. Please log into your account and see your ArcaOS order details page to access your software.

If you have an Arca Noae OS/2 & eCS Drivers and Software Subscription, these driver packages are available for download from the Arca Noae website as part of your Arca Noae OS/2 & eCS Drivers and Software Subscription. Please log into your account in order to access your software.

If you are still running OS/2 and/or eComStation systems and haven’t yet purchased a software subscription, this is a great reason to do so now. It may also be a good time to consider moving up to ArcaOS.

About requests for support

Whenever you encounter a problem with Arca Noae software which you cannot resolve on your own, you should consider opening a trouble ticket. If you have a current ArcaOS Support & Maintenance subscription or a current OS/2 & eCS Drivers & Software subscription, we’re here to help in any way we can. You paid for professional support with your software license and/or subscription, and you are entitled to it. To provide that level of service, however, we need a little help from you.

Before opening your ticket, please consider whether the issue is really in Arca Noae software or perhaps in a third-party component bundled with ArcaOS. Third-party software is not produced or directly supported by Arca Noae. Look at the program’s documentation. Where does it say support requests should be directed? If it is third-party software, you should probably start there. On the other hand, if it is a third-party component but your problem seems to have stemmed from the manner in which it was installed during an ArcaOS installation or update, that would be a problem for us to at least review first, because it may involve our installation software (which is our component).

Please don’t take offense if we refer you to the program’s developer or distributor for support. Those entities are probably closer to the source code than we are, and thus in a better position to assist you with your problem. We’re not passing the buck, just trying to direct you to the best place for the help you need.

If your issue is with an Arca Noae component, please review that component’s wiki pages for information on supported configurations as well as debugging instructions. The more you do ahead of time, the more you will know and the more information you will have available when we request it in your ticket. Be sure you’re using the right driver for your hardware. Be sure your system is in a supported configuration.

As a general rule when opening tickets, you should familiarize yourself with our Reporting Problems – Best Practices and Ticket Guidelines wiki pages. While these pages don’t change often, they document the framework within which we process tickets, give you an overview of what to expect from us, and likewise, what we expect from you (see mention above of “a little help from you”).

When a technician or engineer has been assigned to your ticket, consider that person your concierge to a solution for the duration of your problem. He or she is there to help. If that technician or engineer requests logging information, that’s not a suggestion. He or she requests that information in order to resolve the problem.

Always bear in mind that not all problems are reproducible by the technician or engineer, or your problem could be a configuration or usage issue. Often the only objective information the technician or engineer has to work with is contained in the log file(s) requested. If the log file(s) contain what you consider to be sensitive information (usernames, IP addresses, etc.), simply ask the ticket assignee to set your ticket to private status. When private, only you, Arca Noae staff, and developers have access to the information. You also have the option of sanitizing your log info to your satisfaction, as long as such anonymizing does not obscure the underlying data (your ticket assignee can provide more guidance, here; just ask).

If you fail to provide requested information or log files, your ticket assignee may very well resolve the ticket as “reporter unresponsive.” You may reopen the ticket within 30 days of resolution if you provide the requested information. See this FAQ item for information on reopening resolved tickets.

When you attach files to a ticket, please also post a comment. File attachments do not trigger email notifications, and do not change ticket status from Feedback, so without a comment added, the technician or engineer will have no idea that you have provided the requested information, and this may delay the ticket resolution process.

Please do not provide extra, not-requested attachments, such as configuration files and screenshots. If your ticket assignee has need of this information, he or she will ask for it.

Our goal is to resolve your issue as quickly as possible. Some issues may require more time than others. Some issues require group input, and thus, there may be some delays in responding to your ticket. Please be patient.

Above all, our goal is to provide quality software and attentive, professional support. All we ask in return is that you follow the procedures we have put in place so that we may work as efficiently as possible, and you may get back to the business of enjoying your Arca Noae products.