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License? I thought I owned the software!

You have purchased either a license to a particular application (program; driver; software title) or a subscription, which entitles you to download and access updates to one or more programs. Each application should be accompanied by its own license to use it under varying conditions. For example:

Ownership. You have no ownership rights in the Software. Rather, you have a license to use the Software as long as this License Agreement remains in full force and effect. Ownership of the Software, Documentation and all intellectual property rights therein shall remain at all times with Licensor. Any other use of the Software by any person, business, corporation, government organization, or any other entity is strictly forbidden and
is a violation of this License Agreement.

Thus, you have purchased the right to use the software, but you do not own it, and as such, may only legally use it in the manner specified in the license.

How do you define one system or one licensing unit?

Arca Noae considers one physical computer (workstation, server, tablet, or handheld) or active virtual machine a single system or licensing unit. Thus, you may create a dozen virtual machines, but if you only use one at a time, then like a book, only one copy is in use at any given time.

Physical machines are a little easier to define. We don’t care how many physical processors or how many processing cores are in the machine. A computer of any type, with a single systemboard, powered by a single connected power button, counts as a single system or licensing unit.

A single licensing unit may not be shared between a single physical workstation and any virtual machines, active or not. Thus, if you have one physical computer running an OS/2-based operating system and another computer serving as a host to even one virtual machine running an OS/2-based operating system, we consider you to have two systems.

I just renewed my Drivers & Software subscription. Where are my downloads?

Please select your original subscription order page to access your download links. If you instead visit a renewal order, you will find a link to the original subscription, identified as Access associated downloads here and appears directly below the name of the subscription (Support & Maintenance, Drivers & Software, etc.).

If you have any issues accessing your downloads, please don’t hesitate to contact customer service.

I need to download my software again. How (or where) do I do that?

Software packages included as part of an ArcaOS Support & Maintenance subscription are generally accessible from the ArcaOS Download Center. To access the ArcaOS Download Center:

  1. Visit your customer portal on the main Arca Noae website. If not logged in, you may do so when accessing the above link.
  2. From the navigation links on the left, select ArcaOS Download Center to view the list of your ArcaOS licenses and associated downloads.

Software packages included as part of the OS/2 & eCS Drivers & Software subscription content are generally accessible from the order details page for the active subscription. To access the order details page:

  1. Visit your customer portal on the main Arca Noae website. If not logged in, you may do so when accessing the above link.
  2. From the navigation links on the left, select Orders & Subscriptions to view the list of your orders.
  3. Select the order containing your original subscription order (a renewal order will include a link to take you to the original order, identified as: Access associated downloads here).
  4. Click the View button for the selected order to access the order details page.

Once on the order details page, your subscription packages will be available for download by clicking on each link.

Some other subscription content will be made available in our subscription YUM repository. This is an authenticated repository which may be added to your YUM configuration or to Arca Noae Package Manager. You will need your Arca Noae credentials handy when adding the repository to your configuration. See this wiki page for more information and refer to Arca Noae Package Manager‘s online help for guidance in adding the subscription repository to your configuration.

What does Arca Noae mean?

The Arca noae is literally the Noah’s Ark shell (a bivalve mollusc, found in the Mediterranean and Adriatic Seas). More on the Arca noae may be found on Wikipedia.