Updates and upgrades during your subscription term for all software entitlements are freely available to you. We do not guarantee any updates or upgrades, however, nor do we publish or predict when any updates or upgrades may become available. It is entirely up to you when (and whether) to check for them.
Some software which may be provided as part of your subscription entitlement may be mature, meaning updates are few and far between, simply because there is no pressing need for them. Other packages may be updated frequently.
We may post announcements in our blog when new releases of various components become available.
Consider a magazine subscription.
You purchase a one-year subscription to the magazine. Each month, a new issue is sent to you, for you to enjoy its content.
The content is the entitlement. You are entitled to the content in the magazine because you purchased a subscription. The subscription gives you access to your entitlement.
All of the software and drivers made available to you as a result of your subscription, including any periodic updates available during the term of your subscription, are entitlements. We sell a subscription, not an entitlement. The subscription grants you access to whatever entitlements we may make available to you.
Your subscription is valid for a period of one year from the time of original purchase. Renewals extend the original period by one year, regardless when they are purchased.
Please contact us. We will be happy to align your expiration dates accordingly, by either extending your current subscription or shortening the new one, and will invoice you for the difference,
You have purchased either a license to a particular application (program; driver; software title) or a subscription, which entitles you to download and access updates to one or more programs. Each application should be accompanied by its own license to use it under varying conditions. For example:
Ownership. You have no ownership rights in the Software. Rather, you have a license to use the Software as long as this License Agreement remains in full force and effect. Ownership of the Software, Documentation and all intellectual property rights therein shall remain at all times with Licensor. Any other use of the Software by any person, business, corporation, government organization, or any other entity is strictly forbidden and
is a violation of this License Agreement.
Thus, you have purchased the right to use the software, but you do not own it, and as such, may only legally use it in the manner specified in the license.
Arca Noae considers one physical computer (workstation, server, tablet, or handheld) or active virtual machine a single system or licensing unit. Thus, you may create a dozen virtual machines, but if you only use one at a time, then like a book, only one copy is in use at any given time.
Physical machines are a little easier to define. We don’t care how many physical processors or how many processing cores are in the machine. A computer of any type, with a single systemboard, powered by a single connected power button, counts as a single system or licensing unit.
A single licensing unit may not be shared between a single physical workstation and any virtual machines, active or not. Thus, if you have one physical computer running an OS/2-based operating system and another computer serving as a host to even one virtual machine running an OS/2-based operating system, we consider you to have two systems.
Please select your original subscription order page to access your download links. If you instead visit a renewal order, you will find a link to the original subscription, identified as Access associated downloads here and appears directly below the name of the subscription (Support & Maintenance, Drivers & Software, etc.).
If you have any issues accessing your downloads, please don’t hesitate to contact customer service.
Software packages included as part of an ArcaOS Support & Maintenance subscription are generally accessible from the ArcaOS Download Center. To access the ArcaOS Download Center:
- Visit your customer portal on the main Arca Noae website. If not logged in, you may do so when accessing the above link.
- From the navigation links on the left, select ArcaOS Download Center to view the list of your ArcaOS licenses and associated downloads.
Software packages included as part of the OS/2 & eCS Drivers & Software subscription content are generally accessible from the order details page for the active subscription. To access the order details page:
- Visit your customer portal on the main Arca Noae website. If not logged in, you may do so when accessing the above link.
- From the navigation links on the left, select Orders & Subscriptions to view the list of your orders.
- Select the order containing your original subscription order (a renewal order will include a link to take you to the original order, identified as: Access associated downloads here).
- Click the View button for the selected order to access the order details page.
Once on the order details page, your subscription packages will be available for download by clicking on each link.
Some other subscription content will be made available in our subscription YUM repository. This is an authenticated repository which may be added to your YUM configuration or to Arca Noae Package Manager. You will need your Arca Noae credentials handy when adding the repository to your configuration. See this wiki page for more information and refer to Arca Noae Package Manager‘s online help for guidance in adding the subscription repository to your configuration.