Emails get lost. Emails get stuck in spam traps. Emails…well, let’s face it, you should never underestimate the power of an email not to arrive when you need it the most.
We understand this. In fact, the second email notification (the one advising that the ISO is ready for download) was supposed to only include a brief note that the ISO was ready for download and that the customer should log into his or her account page here and access the order to reach the download link. Adding the download link to the second email notification was a convenience feature.
So, in case you have ordered and it has taken more than ten or fifteen minutes for the email to arrive, here’s what to do:
Log into your ACCOUNT page from the main site menu. On the left, click on the Orders and Subscriptions link, which should be the second item from the top, just beneath Dashboard. In the list of orders, the top one should be the most recent. Click on the View button. Looking at the order details, you should see the following text beneath the product:
Your download is available here
Click the link and you should be greeted by a file to download.
Tip: ISO downloads are only kept available for a limited time, after which they must be rebuilt. Visit the link referenced above, and instead of a download, you should receive a notice that your ISO is being prepared. Follow the same procedure as when you initially ordered (or as outlined here) to retrieve the download within a few minutes.