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Why can’t my DOS and Win-OS/2 sessions see more than 2GB of free space?

This is a known issue for DOS and 16-bit Windows sessions (Win-OS/2) under OS/2, eComStation, and ArcaOS (and probably more). It is not a defect in ArcaOS, and is in fact due to a number of limitations in DOS itself (which can’t normally see disks larger than 2GB, anyway).

The workaround is to install a small TSR in your AUTOEXEC.BAT which limits the amount of free space exposed to DOS to 2GB. The file is 2GBFIX.COM, and is available from the excellent Hobbes file repository:

https://hobbes.nmsu.edu/?search=2gbfix

Download the file, unzip, and read the very simple directions in the included 2GBFIX.TXT.

While you’re downloading that file from Hobbes, be sure to browse other great software available there, and consider donating. Hobbes is a true resource for any OS/2 user, and is completely free for all.

An alternative solution is to download and install the V2GB.SYS driver in CONFIG.SYS:

http://www.tavi.co.uk/os2pages/v2gb.html

The advantage of this solution is that it does not take up additional space in the VDM (Virtual DOS Machine).

Note that neither of these solutions is developed nor supported by Arca Noae. References here are for convenience, only. Unintended side-effects may occur with the use of either of these suggested workarounds (e.g., in the case of V2GB.SYS, running “dir” in a DOS session while this driver is active will close the session once the command completes). Be certain to disable any workarounds for this before opening a trouble ticket for the DOS subsystem itself.

I’m having trouble with a software component shipped with ArcaOS but which I installed on another operating system. Do you support that?

In a word, no.

Software and drivers included with ArcaOS and not distributed separately (either freely available from Arca Noae or provided as part of a non-ArcaOS subscription) are not licensed for use on, supported when installed on, nor have they been tested on other operating systems. In short, once you break the terms of the ArcaOS licensing agreement, you are on your own.

An excellent example of this is Arca Noae SNAP included with ArcaOS. This is not a free upgrade to SciTech SNAP/se installed with eComStation, nor is it an upgrade for SciTech SNAP Professional. While Arca Noae SNAP as included with ArcaOS has been updated, it has only been tested with ArcaOS, and is only licensed for use with ArcaOS. Installing Arca Noae SNAP from the ArcaOS installation media on any non-ArcaOS system is a direct violation of the ArcaOS licensing agreement, and Arca Noae will not provide any technical support for such installations, even when the ArcaOS license itself was legally obtained and when the ArcaOS license is not in use (ArcaOS itself has not been installed).

What happens if I choose not to renew my ArcaOS Support & Maintenance subscription?

If you elect not to renew your ArcaOS Support & Maintenance subscription, the following changes occur in your account:

  • Your ArcaOS Download Center, accessed through your customer portal, will no longer have downloads available. Any updates or interim enhancements released in this manner will no longer be accessible.
  • Subscription-only content available from the relevant Arca Noae subscription repository/ies will no longer be accessible (your credentials will no longer work to authenticate).
  • Your original ISO download will no longer be accessible. We recommend you maintain an archive of your downloaded content—including the last ISO available during your subscription term—prior to subscription expiration.
  • Access to the Mantis bug tracker to open new issues, report on existing issues, or as a knowledgebase of reference material will no longer be available.

As mentioned elsewhere in this FAQ, a subscription is not an entitlement. When it expires, all privileges associated with it expire.

Should you choose to renew your subscription within six months of expiration, you may do so for the normal renewal price. This will extend your subscription term until the next (normal) anniversary. So, if the subscription expires June 30 and it is not renewed until December 15, the renewal will extend the subscription term until June 30 of the following year.

Late renewals are also possible (after a 6-month lapse), but are subject to a reinstatement fee. A late renewal includes one full year of subscription coverage from the date purchased.

Should I update the eCo Software Runtime packages in ArcaOS?

In general, yes.

ArcaOS ships with the Base, Net, and Win Runtime packages to support various components included with the operating system (including the enhanced File Open Container). You should feel safe updating these whenever we post an update (we test these for regressions on ArcaOS). While the WPS Runtime does not ship with ArcaOS, it may optionally be installed to provide its functionality.

ArcaOS 5.0.1 shipped with the following eCo Runtime versions:

  • Base – 2017-03-20
  • Win – 2017-03-20
  • Net – 2016-05-06

Visit our eCo Software Runtimes download page to check for updated packages.

ArcaOS doesn’t seem to have a driver for my wireless network (WLAN) adapter. What can I do?

Arca Noae continues to work to add wireless network adapter support to ArcaOS in the form of additional MultiMac drivers for some of these devices. However, in the interim, there is a workaround.

Wireless ethernet bridge devices are compact, generally inexpensive (under $50) units, which connect to the wired ethernet port on the computer and then wirelessly associate with an existing access point. These devices are produced by several manufacturers including Asus and IOGEAR, and generally, these are powered via USB. Often, they support a wide range of networking protocols and configure easily, using nothing more than a web browser. In addition, because they are external devices, installation is easy, and they can be positioned to obtain optimal signal without having to reposition the computer.

While Arca Noae does not recommend any one device over another, and cannot provide specific support for the configuration of these units, we can provide support for ArcaOS and its related configuration necessary to connect to one of these devices.

May I trade up my existing Drivers & Software subscription toward a purchase of ArcaOS (or an ArcaOS Support & Maintenance subscription)?

Yes. If you had a valid OS/2 and eCS Drivers & Software subscription at the time you purchased ArcaOS or an ArcaOS Support & Maintenance subscription, you may request a prorated credit of the remaining value of your subscription. This assumes that you will no longer be needing updates to any components included in the OS/2 and eCS Drivers & Software subscription for non-ArcaOS systems, as content in the ArcaOS Support & Maintenance subscription is not licensed for installation or use on OS/2 Warp 4, MCP/ACP, MCP2/ACP2, or eComStation systems. Of course, any software which you installed prior to trading up your subscription will continue to function, and you are still licensed to use it under the terms included with your original subscription.

Be aware also that the metering for the personal editions of the ArcaOS Support & Maintenance subscription and the OS/2 and eCS Drivers & Software subscription differs. The ArcaOS Support & Maintenance subscription personal edition is licensed only for a single system, whereas the content included in the OS/2 and eCS Drivers & Software subscription, with the exception of the ACPI driver, USB drivers, and Panorama graphics driver, may be installed on an unlimited number of systems (the ACPI driver, USB drivers, and Panorama graphics driver may only be used on a maximum of 5 systems).

See the relevant FAQ items for more details concerning license metering.

To request a trade-up of an existing OS/2 and eCS Drivers & Software subscription, please visit this page.

May I install software from the ArcaOS Support & Maintenance subscription on OS/2 and/or eCS?

No.

While some content from an active ArcaOS Support & Maintenance subscription will indeed overlap content included in the OS/2 and eCS Drivers & Software subscription, the license metering for the software subscription (personal or commercial edition) is limited to one system per subscription. Further, some content is specifically limited to updating components included in and licensed exclusively for use with ArcaOS.

Some content included in an active ArcaOS Support & Maintenance subscription may depend upon the personalization data present in ArcaOS, further limiting its usability on systems lacking this information.

In short, content delivered as part of the ArcaOS Support & Maintenance subscription is licensed only for use on ArcaOS.

May I install software from the OS/2 and eCS Drivers & Software subscription on ArcaOS?

Yes.

While the personalization of the ArcaOS installation may not be clearly displayed following installation of content downloaded from an active OS/2 and eCS Drivers & Software subscription, the content from that subscription is fully licensed for use on ArcaOS to the limit of the license metering for the software subscription. Presently, this means that for personal edition subscriptions, no more than five systems in total (OS/2, eCS, and ArcaOS) may receive installations of software from any one subscription. Commercial subscriptions are limited to one system per subscription.

Note that there are additional complications which may apply to installing such content on ArcaOS. The support included with the OS/2 and eCS Drivers & Software subscription only covers the content in such subscriptions. Any interaction with other components of ArcaOS which might necessitate support for a non-covered component will result in the inability of Arca Noae to assist in resolving the issue involving the other component, just as we would be limited on OS/2 and eCS. So, while the software itself is fully licensed for use, and includes full support as provided with the OS/2 and eCS Drivers & Software subscription, the additional level of support for the rest of the operating system is only available with an ArcaOS Support & Maintenance subscription.