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First, check your email and ensure that you have received a copy of your order. Whether you have or have not, either go to the Contact page or send us an email directly to our support address explaining the situation. Please provide as much information as possible (date of order, order number, products ordered, whether you have received confirmation of payment from your credit or debit card provider, etc.). One of our staff will respond as quickly as possible, usually within a few hours.
No.
We do not have a license from IBM (who purchased Lotus Development Corporation) to resell or to otherwise incorporate Lotus SmartSuite in ArcaOS. In fact, IBM has discontinued support for SmartSuite on all platforms as of 2014. One of the primary goals of ArcaOS is to provide a supported solution for OS/2-based systems. Without developer support and without access to the code, we could not hope to achieve this goal.
SmartSuite for OS/2 Warp also lacks modern document import/export filters, such as those for recent (post-2000 or 2002) MS Office documents.
Our current recommendation is to consider Apache OpenOffice for OS/2, available through our technology partner, bww bitwiseworks, GmbH, which is easily installed in ArcaOS. Apache OpenOffice for OS/2 is current, supported, and capable of handling a wide array of modern document formats for importing and exporting, as well as direct creation of Adobe PDFs.
Of course, if you already have a license for Lotus SmartSuite for OS/2, there is no logistical reason why you could not simply install that under ArcaOS. You should check that your licensing for SmartSuite allows for such installation and use, however. In fact, all of your OS/2 and eComStation applications which run under Warp 4 and above should run just fine under ArcaOS (Blue Lion).
Your subscription entitles you to a wide array of applications and drivers as they become available. Some of these applications and drivers may indeed be freely available elsewhere, but not packaged and delivered in the same manner as Arca Noae provides them. In many cases, a portion of your subscription actually pays for the repackaging of these components to ease the installation and maintenance burden which is so often the greatest obstacle to keeping a modern system up to date.
A full discussion of the differences between archives, installers, and package managers is beyond the scope of this FAQ, but briefly, these three concepts may be defined as:
- Archives: single-file bundles of files, with or without placement information stored in the package; essentially, just a collection of individual files.
- Installers: applications whose sole purpose is to facilitate the unpacking of some type of archive in an orderly fashion, and (usually) to remove it (uninstall).
- Package Manager: an intelligent installer, capable of maintaining a database of installed applications and dependencies, which handles packages containing detailed information as to where files should be placed and what other packages may be needed in order for the installed software to function. In addition, when uninstalling a package, a Package Manager checks to see if anything else which depends upon that package to be uninstalled may be broken in the process, and warns the user.
Thus, some of the software contained in the packages we offer as part of our subscription may be freely available in archival format from a variety of other sources, yet our package management interface is unique, and we provide this software in packages to be delivered and maintained by our Package Manager.
Updates and upgrades during your subscription term for all software entitlements are freely available to you. We do not guarantee any updates or upgrades, however, nor do we publish or predict when any updates or upgrades may become available. It is entirely up to you when (and whether) to check for them.
Some software which may be provided as part of your subscription entitlement may be mature, meaning updates are few and far between, simply because there is no pressing need for them. Other packages may be updated frequently.
We may post announcements in our blog when new releases of various components become available.
Consider a magazine subscription.
You purchase a one-year subscription to the magazine. Each month, a new issue is sent to you, for you to enjoy its content.
The content is the entitlement. You are entitled to the content in the magazine because you purchased a subscription. The subscription gives you access to your entitlement.
All of the software and drivers made available to you as a result of your subscription, including any periodic updates available during the term of your subscription, are entitlements. We sell a subscription, not an entitlement. The subscription grants you access to whatever entitlements we may make available to you.
Your subscription is valid for a period of one year from the time of original purchase. Renewals extend the original period by one year, regardless when they are purchased.
Please contact us. We will be happy to align your expiration dates accordingly, by either extending your current subscription or shortening the new one, and will invoice you for the difference,
You have purchased either a license to a particular application (program; driver; software title) or a subscription, which entitles you to download and access updates to one or more programs. Each application should be accompanied by its own license to use it under varying conditions. For example:
Ownership. You have no ownership rights in the Software. Rather, you have a license to use the Software as long as this License Agreement remains in full force and effect. Ownership of the Software, Documentation and all intellectual property rights therein shall remain at all times with Licensor. Any other use of the Software by any person, business, corporation, government organization, or any other entity is strictly forbidden and
is a violation of this License Agreement.
Thus, you have purchased the right to use the software, but you do not own it, and as such, may only legally use it in the manner specified in the license.
Arca Noae considers one physical computer (workstation, server, tablet, or handheld) or active virtual machine a single system or licensing unit. Thus, you may create a dozen virtual machines, but if you only use one at a time, then like a book, only one copy is in use at any given time.
Physical machines are a little easier to define. We don’t care how many physical processors or how many processing cores are in the machine. A computer of any type, with a single systemboard, powered by a single connected power button, counts as a single system or licensing unit.
A single licensing unit may not be shared between a single physical workstation and any virtual machines, active or not. Thus, if you have one physical computer running an OS/2-based operating system and another computer serving as a host to even one virtual machine running an OS/2-based operating system, we consider you to have two systems.