Tag Archives: help

Upgrade entitlement for some third-party software in our store

If you are already a registered licensee of Keith Merrington’s SearchPlus, SigmaMD5, or EasySync, there is no need to purchase any of those packages again from us in order to obtain the latest version(s).

Interested upgraders should go to Hobbes and search for the program name(s) and download them there. As of this writing, your existing registration entitles you to free updates. Just download and install.

While you are visiting Hobbes, we encourage you to donate. The Hobbes OS/2 Archive is an all-volunteer effort, and not a university-sponsored project. Thus, Hobbes exists solely from the appreciation of the OS/2 community. Arca Noae fondly acknowledges this longstanding and valuable resource.

Arca Noae at Warpstock Europe 2015

Our own David Azarewicz and Lewis Rosenthal will be presenting at this year’s Warpstock Europe, in Munch, Germany, June 6-7. This will be a rare opportunity to hear from two of the Company’s principals about what Arca Noae is presently doing, and what is planned for the future.

You may find out more about their discussion topics on the Warpstock Europe 2015 Presentations page.

In addition, Steven Levine will be presenting via Skype. You may find out more about Steven’s planned discussion on the above Presentation page, as well.

Howard Winter joins Arca Noae in Customer Relations

Arca Noae is pleased to announce that we have engaged Howard Winter in our Customer Relations department. Howard will be responsible for answering your pre-sales and order fulfilment inquiries via email and telephone.

Howard brings his years of experience with sales and marketing along with his OS/2 expertise to Arca Noae, enhancing the capability of the Company to handle customer (and potential customer) concerns.

Effective immediately, Customer Relations and pre-sales telephone numbers are:

US: +1 571 758 5218
UK: +44 1727 238802

Expect to see more of Howard online, too.

Where’s my stuff?

It may not be apparent if you haven’t yet ordered, but upon completing your order, all of your downloadable products will be accessible from your account page. Just click the Account link on the main menu, log in (if you haven’t already), and your recent orders will be listed on your account page.

Clicking either the order number or the View button will open the details of the order, including handy links to download your software.

Upgrade entitlement for some third-party software in our store

Searching for something? – Try our OpenSearch plugin

As we continue to add content and products to the Arca Noae site and online store, we thought it might be handy to have a way to search that content from Firefox or SeaMonkey (or any other browser which is OpenSearch-compatible).

To add it to your browser, simply follow this link to the Mycroft Project, click the Arca Noae link, and allow the search provider to be added to your browser.

[solved] Trouble registering for an account?

This is just a quick note to confirm that several hours ago we did indeed fix the issue causing the blank page on user registration.

If you continue to experience difficulties with your account, please do not hesitate to use our contact form or email us directly at webmeister [at] arcanoae [dot] com.

We apologize for any inconvenience which this may have caused.

Thanks again for visiting Arca Noae!

Trouble registering for an account?

We are aware of an issue on the site when registering for an account. Upon clicking the Register button on the My Account page, the user is greeted with a blank page. Rest assured, your account has been created, but a minor internal error has occurred, preventing the acknowledgment from displaying.

Simply click the Back button in your browser, and if prompted to re-send your previous post, click Yes or OK. The My Account page should redisplay, with a message that the account already exists. That indicates that the account has been created successfully (attempting to create an account which really does exist will immediately return the error and not a blank page).

If you continue to experience difficulties, please do not hesitate to use our contact form or email us directly at webmeister [at] arcanoae [dot] com.

We apologize for any inconvenience which this may cause, and are working to correct the problem.

Thanks again for visiting Arca Noae!