Our most recent website updates (mandatory, for security reasons) seem to have led to some instabilities. We have worked to manage the situation while we continue to solve the underlying problem(s). In the interim, customers may experience intervals of exceptional slowness on the site and there is a potential for failed payment processing.
We apologize for the inconvenience. If your order fails to process, please try again.
Meanwhile, we believe we have solved the issue with renewal orders not properly displaying the required credit card input fields for payment. Renewal orders should add the renewal to the cart and land on the Shop page. From there, proceed to checkout. If you find that your link has taken you to the checkout page directly, select the link there to visit your shopping cart, then use the Proceed to checkout button (or use the Renew button for your subscription from your Download Center).
At times, changes to our website are forced upon us by the software developers, generally in response to a security concern. It is impossible to predict how an update to one facet of the site may impact something else. We do our best to handle these situations when they arise, and appreciate your patience.
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