Category Archives: Subscriptions

ArcaOS Desktop updated to 1.0.15

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Arca Noae is pleased to announce the immediate availability of ArcaOS Desktop (ANXWP) 1.0.15 in English, German, Dutch, Spanish, Italian, Japanese, and Russian. This is a maintenance release containing bug-fixes and updates that have accumulated since the last release. The primary improvements include:

Desktop Properties notebooks

  • XFolder: Prevent doubled entries in the Background page’s File dropdown.
  • WPPgm/WPPgmFile: Prevent <Esc> from dismissing the Language tab dialog.

XCenter Widgets

  • Pulse: Fix spurious 100% CPU usage after a WPS restart.
  • Window List: Refactor/simplify button positioning and drawing.

Menus

  • Trash Can: Ensure the Open As default is correct.
  • XView: Display correct whitespace menus for root folders.

Startup and Shutdown

  • XStartup: Restart automatically after fixing the order of class-replacements.
  • XShutdown: Added an optional “XWP_ACPIDELAY=xxx” environment variable to change the default shutdown delay of 250ms.

Localization

Add translated strings in Font Folder and in a folder’s Details dialog.

See the Version Information topic of the ArcaOS Desktop Users Guide and Reference located in the Help Center for more details about this release.

Arca Noae would like to thank Rich Walsh for his work on maintaining and improving XWorkplace and ArcaOS Desktop.

If you have ArcaOS, this software is available for download from the Arca Noae website as part of the Support & Maintenance subscription for your ArcaOS product. Please log into your account and see your ArcaOS order details page to access your software.

If you are still running OS/2 and/or eComStation this is a great reason to consider moving up to ArcaOS. This update includes reserved features licensed for use exclusively with ArcaOS.

 

ArcaOS Desktop updated to 1.0.14

Dynamic Icons[Edit: Download links have been properly adjusted as of this writing, and should all be working. Apologies for any inconvenience.]

Arca Noae is pleased to announce the immediate availability of ArcaOS Desktop (ANXWP) 1.0.14 in English, German, Dutch, Spanish, Italian, Japanese, and Russian. This is a maintenance release containing bug-fixes and updates that have accumulated over the last year. The primary improvements include:

XShutdown

  • Power-off options have been simplified. The ACPI/APM shutdown option has been removed since the system always uses ACPI if it is available.
  • The shutdown sound which failed to play in Lite versions has now been restored.
  • The XShutdown dialog has been updated to suppress the list of BIOS-bootable partitions when booted in UEFI mode. It should also do a better job of handling situations where the data it collects from AirBoot is corrupt.

Folder Refresh

This feature has been completely rewritten to ensure that every filesystem update is reflected in the display within 1.5 seconds. The rewrite also fixes a bug where the code might try to delete a file that had been deleted then recreated.

Russian NLS (NEW)

Initial Russian language support has been provided by Yurii Zamotailo.

In addition, included is a minor update to Arca Noae Removable Media Monitor which suppresses attachment notifications (and subsequent failure messages) when USB floppy drives and some USB optical drives are plugged in.

See the Version Information topic of the ArcaOS Desktop Users Guide and Reference located in the Help Center for more details about this release.

If you have ArcaOS, this software is available for download from the Arca Noae website as part of the Support & Maintenance subscription for your ArcaOS product. Please log into your account and see your ArcaOS order details page to access your software.

If you are still running OS/2 and/or eComStation this is a great reason to consider moving up to ArcaOS. This update includes reserved features licensed for use exclusively with ArcaOS.

 

ArcaOS 5.0.6 updates for 2020-11-14

Dynamic IconsTwo packages included in ArcaOS 5.0.6 have been updated, and are now available as part of the Support & Maintenance subscription for your ArcaOS product. Please log into your account and see your ArcaOS order details page to access your software. Specifically, these are:

  • Archive Tool 1.04.0 (updated from 1.03.03)
  • DVD Tools 1.08.0 (updated from 1.07.01)

These packages include minor fixes and enhancements over their previous versions, and while recommended, are not considered critical updates. Each package displays a changelog during installation to make it easy to see what’s new.

These are eCo Software applications which utilize the eCo Software Runtime libraries. Updating these runtime packages is recommended for the best user experience. (These packages have been updated since the release of ArcaOS 5.0.6.)

More updates are on the way to the Support & Maintenance subscription channel as we continue our work on the next release of ArcaOS. Watch for more announcements right here.

If you are still running OS/2 and/or eComStation systems and haven’t yet moved up to ArcaOS, this is a great reason to do so now. If you’ve already made the switch, but haven’t renewed renewed your support subscription, this is also a good time. Not sure what’s coming next? Have a look at our product roadmap pages.

Have a question? Be sure to read our FAQs

We’ve discussed the wealth of specific information available in our wiki pages in previous blog posts here and here, but there is still another resource available to get quick answers to “how do I…” and other questions: the Arca Noae FAQ.

Searching the FAQ is easy: just type one or more terms into the search box at the top. To browse questions and answers by category, select one of the available categories from the list, and scroll. Another way to search the entire Arca Noae website is to just use the site search box to the right of most pages.

If a FAQ answer has been helpful, please be sure to let us know by clicking the appropriate feedback link at the bottom.

If you happen to find something which doesn’t seem quite right (outdated or perhaps in need of further explanation), please drop us a note to let us know. If you have a suggestion for something to add, please tell us. We continually add questions as they are asked more frequently (hey, it’s a FAQ, after all), and we’ll be sure to consider any suggestions.

Just as the links to the wiki and the ticket system, the FAQ is available from the Support dropdown on the main menu.

Visited the Arca Noae wiki pages recently?

A few months ago, in another blog post, we discussed some things to do before opening a support ticket, including visiting the wiki pages to check for the latest technical and how-to information for your product.

These pages are regularly updated, so even if you’ve looked over them before, they’re worth a re-read.

Web searches are fine, but unfortunately, much of the available information pertaining to OS/2 is either dated or more specifically related to non-ArcaOS distributions or non-Arca Noae drivers. Your first, best place for information on Arca Noae products is right here.

If you happen to find something which doesn’t seem quite right (screenshots or directions outdated), please drop us a note to let us know. If you have a suggestion for something to add (a tip, how-to, or even a missing wiki), please tell us. We keep a running list of pages to update and add, and we’ll be sure to consider any requests we receive.

As always, and as frequently mentioned here, before opening a trouble ticket, be sure to check the wiki pages (self-help is often the best help).

ArcaOS 5.0.5 updates for 2020-06-26

Dynamic IconsOne package included in ArcaOS 5.0.5 has been updated or refreshed today, and is now available as part of the Support & Maintenance subscription for your ArcaOS product. Please log into your account and see your ArcaOS order details page to access your software. Specifically, this is:

  • Network Adapters and Protocol Services (NAPS) 1.1.7 (refreshed)

The NAPS package shipped with ArcaOS 5.0.5 did not update the installed version properly. Fresh 5.0.5 installations did receive the correct binary, however. Minor updates to the online help have also been added in this packaging refresh. We recommend downloading and installing this package on all ArcaOS systems (new installs, updated systems, and those not-yet-updated) to set the package version correctly in the WarpIN database.

NAPS is a replacement for IBM’s MPTS utility to add, remove, and configure LAN adapters and networking protocols. NAPS is open source, licensed under GPLv3, with full source code available (see the NAPS wiki for more information).

Packages listed on the order details page as UPDATED are new or refreshed since the latest ArcaOS ISO release.

If you are still running OS/2 and/or eComStation systems and haven’t yet moved up to ArcaOS, this is a great reason to do so now. If you’ve already made the switch, but haven’t renewed your support subscription, this is also a good time. Not sure what’s coming next? Have a look at our product roadmap pages.

About requests for support

Whenever you encounter a problem with Arca Noae software which you cannot resolve on your own, you should consider opening a trouble ticket. If you have a current ArcaOS Support & Maintenance subscription or a current OS/2 & eCS Drivers & Software subscription, we’re here to help in any way we can. You paid for professional support with your software license and/or subscription, and you are entitled to it. To provide that level of service, however, we need a little help from you.

Before opening your ticket, please consider whether the issue is really in Arca Noae software or perhaps in a third-party component bundled with ArcaOS. Third-party software is not produced or directly supported by Arca Noae. Look at the program’s documentation. Where does it say support requests should be directed? If it is third-party software, you should probably start there. On the other hand, if it is a third-party component but your problem seems to have stemmed from the manner in which it was installed during an ArcaOS installation or update, that would be a problem for us to at least review first, because it may involve our installation software (which is our component).

Please don’t take offense if we refer you to the program’s developer or distributor for support. Those entities are probably closer to the source code than we are, and thus in a better position to assist you with your problem. We’re not passing the buck, just trying to direct you to the best place for the help you need.

If your issue is with an Arca Noae component, please review that component’s wiki pages for information on supported configurations as well as debugging instructions. The more you do ahead of time, the more you will know and the more information you will have available when we request it in your ticket. Be sure you’re using the right driver for your hardware. Be sure your system is in a supported configuration.

As a general rule when opening tickets, you should familiarize yourself with our Reporting Problems – Best Practices and Ticket Guidelines wiki pages. While these pages don’t change often, they document the framework within which we process tickets, give you an overview of what to expect from us, and likewise, what we expect from you (see mention above of “a little help from you”).

When a technician or engineer has been assigned to your ticket, consider that person your concierge to a solution for the duration of your problem. He or she is there to help. If that technician or engineer requests logging information, that’s not a suggestion. He or she requests that information in order to resolve the problem.

Always bear in mind that not all problems are reproducible by the technician or engineer, or your problem could be a configuration or usage issue. Often the only objective information the technician or engineer has to work with is contained in the log file(s) requested. If the log file(s) contain what you consider to be sensitive information (usernames, IP addresses, etc.), simply ask the ticket assignee to set your ticket to private status. When private, only you, Arca Noae staff, and developers have access to the information. You also have the option of sanitizing your log info to your satisfaction, as long as such anonymizing does not obscure the underlying data (your ticket assignee can provide more guidance, here; just ask).

If you fail to provide requested information or log files, your ticket assignee may very well resolve the ticket as “reporter unresponsive.” You may reopen the ticket within 30 days of resolution if you provide the requested information. See this FAQ item for information on reopening resolved tickets.

When you attach files to a ticket, please also post a comment. File attachments do not trigger email notifications, and do not change ticket status from Feedback, so without a comment added, the technician or engineer will have no idea that you have provided the requested information, and this may delay the ticket resolution process.

Please do not provide extra, not-requested attachments, such as configuration files and screenshots. If your ticket assignee has need of this information, he or she will ask for it.

Our goal is to resolve your issue as quickly as possible. Some issues may require more time than others. Some issues require group input, and thus, there may be some delays in responding to your ticket. Please be patient.

Above all, our goal is to provide quality software and attentive, professional support. All we ask in return is that you follow the procedures we have put in place so that we may work as efficiently as possible, and you may get back to the business of enjoying your Arca Noae products.