Monthly Archives: August 2026

Customers with Gmail addresses may see delayed email receipt

Due to a firewall misconfiguration, our mail server ended up on Gmail’s internal list of non-compliant senders. While the problem has been resolved, it will take Gmail (G–gle) a few more days to fully update our sender reputation in their records.

Be assured that our server and firewalls are indeed in compliance with the latest sender rules for all of the major ISPs, and this was an isolated incident. Also be aware that this misconfiguration had nothing to do with customer data or any sensitive material, and only impacted email sending and receipt to select domains.

As always, we thank you for your business, cooperation, and patience. If you are waiting for a notification that your ISO is ready, please log into your customer portal and check. It may very well be waiting for you and the notification email may have simply been delayed (or discarded).

Credit card processing for renewals is working again

If you have been trying in the past couple of days to process a subscription renewal and have been unable to do so using your credit card, please try again, as this issue should now be resolved. Failures in this condition were generating banners advising that a shipping method had not been selected (when it was clearly impossible to select a shipping method for a subscription).

Once again, this was an unintended—and unanticipated—side effect of the recent site upgrade.

If this has caused you to miss your early renewal discount window, please contact us so that we may refund the discount to you. We’re always here to help.

Thanks so much for your business and as always, for your enthusiasm for ArcaOS and the OS/2 platform! We hope to see you at Warpstock 2026 in San Antonio, Texas!

Credit cards still not working for renewals

Apparently, the most recent site upgrade (forced upon us by our credit card processor) has resulted in another unexpected negative side effect: subscription renewal orders are requiring a shipping address to be entered, with no way to enter one. New license orders and orders for non-renewal products are unaffected.

So, for the time being, if you have a renewal to process, either select one of our other payment methods besides credit card, or please be patient. As per our previous blog post, if this issue results in you missing your early renewal discount window, please just let us know when you finally do process your renewal order, and we’ll credit the discount to your card at that time.

Thanks for your continued patience as we work to resolve this issue.

Credit card processing issues resolved

Apparently, there was a problem with our credit card processor’s gateway which was not allowing credit card payments to be properly completed. We have taken steps to address the situation, which included another round of site updates and the application of the latest Stripe payment gateway.

If you have been trying in the past couple of days to process a subscription renewal or a new order and have been unable to do so using your credit card, please try again. If this has caused you to miss your early renewal discount window, please contact us so that we may refund the discount to you. Remember: we’re always here to help.

Thanks so much for your business and as always, for your enthusiasm for ArcaOS and the OS/2 platform! We hope to see you at Warpstock 2026 in San Antonio, Texas!