In case you have renewed your subscription outside the 30-day grace period and are experiencing difficulty accessing your downloads, please contact customer service. We are aware of the issue and are working to resolve it. We appreciate your patience.
Another area of some confusion is the lack of download links on the order details page for the renewal item itself. Once you have successfully renewed your subscription, simply visit your original subscription order details page (where you have been accessing these links all along), and all of your downloads should work as expected. If not, just drop us a note. We’re working to improve the flow and presentation of the content.
Edit 2020-06-07: Since this post was originally written, we’ve improved the order details page for renewal orders and added a link to the original subscription, to make it easier to access your downloads.
This link is identified as Access associated downloads here and appears directly below the name of the subscription (Support & Maintenance, Drivers & Software, etc.).
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