Category Archives: Renewals

Difficulties with credit card payments? Try clearing browser cache

It seems that after our major site backend upgrade in July, some customers have experienced difficulty when processing card payments through our Stripe gateway. The issue manifests itself as a payment failure, sometimes with a message about “no card type selected.” (The gateway should provide a set of radio buttons to select the type of credit card being used. If this is not visible in order to make the selection, the payment cannot be processed, and is considered a failed payment.)

We are continuing to monitor this situation, as it is inconsistent. It appears, however, to be related (at least in some cases) to outdated browser cache (potentially from the older version of the Stripe payment gateway).

Should you experience problems when attempting to process a credit card payment on our site, please clear cache and cookies and then restart your browser and return to your shopping cart to check out. (Restart the browser completely; exit the application and start it again, not just the tab or window pointing to your shopping cart at Arca Noae.)

If the problem persists, please feel free to contact us for assistance.

Dynamic Icons version 2.5.6 for ArcaOS released

Dynamic Icons has been updated to version 2.5.6, and is now available as part of the Support & Maintenance subscription for your ArcaOS product. Please log into your account and see your ArcaOS order details page to access your software. This update is available for 5.0 and 5.1 ArcaOS licensees with active Support & Maintenance.

Version 2.5.6 introduces a new caching scheme which essentially eliminates duplicated icons, significantly reducing memory overhead and dramatically improves desktop responsiveness. In addition, it is now possible to specify different icon size parameters for Tree and Icon views, a longstanding and often requested enhancement.

For those who rely on Dynamic Icons, this update is a must-have.

Many, many thanks to Rich Walsh for his hard work on this update.

If you are still running OS/2 and/or eComStation systems and haven’t yet moved up to ArcaOS, this is a great reason to do so now. If you’ve already made the switch, but haven’t renewed renewed your support subscription, this is also a good time. Not sure what’s coming next? Have a look at our product roadmap pages.

Driver updates now available

MultiMac With the release of ArcaOS 5.1.1, several drivers have been updated. These updates are already included in ArcaOS 5.1.1, but if you are not updating to ArcaOS 5.1.1 you can still take advantage of some of the new driver updates. They are now available as part of the Support & Maintenance subscription for your ArcaOS product, and in the Arca Noae OS/2 & eCS Drivers and Software Subscription, Please log into your account and visit your ArcaOS Download Center to access your software. Specifically, these updated packages are:

USB 12.17 (updated from 12.16)
Panorama 1.20 (updated from 1.19)
ACPI 3.23.18 (updated from 3.23.17)
Multimac

These releases include minor fixes and enhancements over their previous versions, and while recommended, are not considered critical updates. Again, if you have ArcaOS 5.1.1, you already have all of these updates. Here are the highlights of what’s new:

USB 12.17

Enhanced USBMOUSE to handle more mouse features.

Panorama 1.20

Enhanced to select font size for ArcaOS installer.
NLV enhancements.

ACPI 3.23.18

Fixed acpidump to work on more systems.

MultiMac

Minor updates to E1000B 1.1.9, MMAE 1.1.9, MMRE 1.1.10, and MMJME 1.1.4

If you are still running OS/2 and/or eComStation systems and haven’t yet moved up to ArcaOS, this is a great reason to do so now. If you’ve already made the switch, but haven’t renewed renewed your support subscription, this is also a good time. Thinking of upgrading your current ArcaOS 5.0 installation? Now is also a good time.

If you have an Arca Noae OS/2 & eCS Drivers and Software Subscription, these driver package are available for download from the Arca Noae website as part of your Arca Noae OS/2 & eCS Drivers and Software Subscription. Please log into your account in order to access your software.

Pricing for ArcaOS 5.1

Arca Noae is pleased to announce the pricing schedule for the upcoming ArcaOS 5.1 release.

New licenses for ArcaOS 5.1:

Personal edition: $139.00 (includes 6 months of Support & Maintenance)
Commercial edition: $249.00 (includes one year of Support & Maintenance).

Discounted upgrade pricing will be available for all customers with a valid ArcaOS 5.0 license. However, the best upgrade pricing will be available for customers who have an active Support & Maintenance subscription (S&MS) in place. Also, you won’t lose any remaining time on your old subscription—any remaining time will be added to your new ArcaOS 5.1 subscription.

Upgrade to ArcaOS 5.1 for customers with active Support & Maintenance:

Personal edition upgrade: $59.00
Commercial edition upgrade: $109.00

As mentioned above, any remaining time on the ArcaOS 5.0 subscription will be added to the included Support & Maintenance for the selected ArcaOS 5.1 product edition.

Upgrade to ArcaOS 5.1 (for customers without active Support & Maintenance):

Personal edition upgrade: $89.00
Commercial edition upgrade: $189.00

These include the standard Support & Maintenance subscription term as provided with new licenses: 6 months for the personal edition, and one year for the commercial edition.

In all cases, volume discounts for aggregate commercial purchases or upgrades of 25 licenses or more will apply.

The subscription channel for ArcaOS 5.1 will be separate from the channel for ArcaOS 5.0. This means that 5.0 Support & Maintenance ends when that license has been upgraded to 5.1, and 5.1 Support & Maintenance will have some different content specific to ArcaOS 5.1 (features which are reserved for ArcaOS 5.1 and not available for ArcaOS 5.0).

Support & Maintenance renewals for ArcaOS 5.1 will be:

Personal edition Support & Maintenance: $70 ($63 early renewal; $87 late)
Commercial edition Support & Maintenance: $125 ($112.50 early renewal; $187 late)

As always, the best practice is to renew early. This cannot be stressed enough when upgrading to ArcaOS 5.1, as any remaining time on the ArcaOS 5.0 Support & Maintenance subscription will be added to the subscription included with the selected ArcaOS 5.1 product edition.

Missing a recent renewal reminder?

In case you have recently received a notice advising you of your subscription expiration, and yet you did not receive a previous renewal reminder, please contact Customer Service. It is entirely possible that your reminder email either did not go out or was lost. We’re here to help and will correct your renewal pricing as necessary.

Arca Noae PNG Icon Set version 2022-12-14 released

Dynamic Icons Arca Noae is pleased to announce a minor update to our PNG Icon Set included with ArcaOS, which is now available as part of the Support & Maintenance subscription for your ArcaOS product. Please log into your account and see your ArcaOS order details page to access your software.

Version 2022-12-14 includes a full set of Apache OpenOffice 4 icons, as well as the OS/2-specific QuickStart icon.

Icons in this set are released under LGPLv3, and include original and derived images from several sources.

Dynamic Icons version 2.5.2.2 for ArcaOS released

Dynamic Icons, the latest spin on Sunny Icons from eCo Software, specifically enhanced and built for ArcaOS, has been updated to version 2.5.2.2, and is now available as part of the Support & Maintenance subscription for your ArcaOS product. Please log into your account and see your ArcaOS order details page to access your software.

Version 2.5.2.2 allows for dynamic text sizing in its dialogs and fixes folder details view settings.

Subscription reminder notifications delayed

We recently became aware of an issue with our email reminders for subscription renewals which left a number of reminder messages unsent. These ultimately did go out, though some may have been too late to allow some customers to take advantage of early renewals.

If you had a subscription which came due for renewal between August 23 and September 22, and you subsequently renewed when you discovered your subscription had expired, thus missing the 10% early renewal discount, please contact Customer Service for an adjustment. Please also provide your order number when making your request.

We sincerely apologize for any inconvenience this issue may have caused.

ArcaOS 5.0.6 updates for 2020-11-14

Dynamic Icons Two packages included in ArcaOS 5.0.6 have been updated, and are now available as part of the Support & Maintenance subscription for your ArcaOS product. Please log into your account and see your ArcaOS order details page to access your software. Specifically, these are:

Archive Tool 1.04.0 (updated from 1.03.03)
DVD Tools 1.08.0 (updated from 1.07.01)

These packages include minor fixes and enhancements over their previous versions, and while recommended, are not considered critical updates. Each package displays a changelog during installation to make it easy to see what’s new.

These are eCo Software applications which utilize the eCo Software Runtime libraries. Updating these runtime packages is recommended for the best user experience. (These packages have been updated since the release of ArcaOS 5.0.6.)

More updates are on the way to the Support & Maintenance subscription channel as we continue our work on the next release of ArcaOS. Watch for more announcements right here.

ArcaOS 5.0.5 updates for 2020-06-26

Dynamic Icons One package included in ArcaOS 5.0.5 has been updated or refreshed today, and is now available as part of the Support & Maintenance subscription for your ArcaOS product. Please log into your account and see your ArcaOS order details page to access your software. Specifically, this is:

Network Adapters and Protocol Services (NAPS) 1.1.7 (refreshed)

The NAPS package shipped with ArcaOS 5.0.5 did not update the installed version properly. Fresh 5.0.5 installations did receive the correct binary, however. Minor updates to the online help have also been added in this packaging refresh. We recommend downloading and installing this package on all ArcaOS systems (new installs, updated systems, and those not-yet-updated) to set the package version correctly in the WarpIN database.

NAPS is a replacement for IBM’s MPTS utility to add, remove, and configure LAN adapters and networking protocols. NAPS is open source, licensed under GPLv3, with full source code available (see the NAPS wiki for more information).

Packages listed on the order details page as UPDATED are new or refreshed since the latest ArcaOS ISO release.

If you are still running OS/2 and/or eComStation systems and haven’t yet moved up to ArcaOS, this is a great reason to do so now. If you’ve already made the switch, but haven’t renewed your support subscription, this is also a good time. Not sure what’s coming next? Have a look at our product roadmap pages.