In case you renewed your subscription outside the 30-day grace period and previously experienced difficulty accessing your downloads, we are happy to report that the problem has been resolved. If for some reason you are still having difficulty, then by all means, please contact customer service.
In addition, we’ve improved the order details page for renewal orders and added a link to the original subscription, to make it easier to access your downloads.
Thanks again for everyone’s patience and understanding while we worked to resolve these issues. We appreciate your business, your continued support of Arca Noae and our shared computing platform of choice, and we look forward to seeing many of you at an OS/2-focused event sometime this year.
In case you have renewed your subscription outside the 30-day grace period and are experiencing difficulty accessing your downloads, please contact customer service. We are aware of the issue and are working to resolve it. We appreciate your patience.
Another area of some confusion is the lack of download links on the order details page for the renewal item itself. Once you have successfully renewed your subscription, simply visit your original subscription order details page (where you have been accessing these links all along), and all of your downloads should work as expected. If not, just drop us a note. We’re working to improve the flow and presentation of the content.
Renewals are subject to a 10% discount when ordered within a month of expiration. We’ve also implemented renewal reminder emails to make renewing your subscription easier. If you renewed by making another full purchase, we’ll be getting in touch to extend a credit voucher for your next order of anything in our store, including sponsoring.
The renewal discount applies to personal and commercial editions, and applies to the total number of subscriptions renewed.
If your original purchase was through one of our resellers, you should definitely order your renewal through the same channel. It may take a short while for all of our resellers to add the proper SKUs to their stores, so be sure to contact your vendor of choice to ask about renewal ordering if you have any questions or don’t see it listed.
If you are already an Arca Noae subscriber, thanks for your business. If you still haven’t felt the need, or for whatever reason have held off purchasing a subscription, we’d welcome the chance to prove the value of our subscription service to you.
Arca Noae has been active for about half a year; our online store opened mid-November, and our popular drivers and software subscription has seen several updates. We’ve made numerous news postings, as well as personal appearances at Warpstock. We’ve even added a FAQ page and a roadmap to our site. Still, some people seem to be confused as to why Arca Noae was created, who works for Arca Noae, and what Arca Noae’s long term goals are.
For more details on Arca Noae’s history and mission, please see our updated About page.
While our blog posts have been infrequent, our developers, beta testing, and translation teams have been quite busy the past few weeks. Here are some highlights of what’s been going on behind the scenes at Area Noae:
USB: Work is continuing on various USB problems, including the “hub-attached devices” issue.
Graphical update utility (YUMIE): We have been through several more test versions in the past few weeks, and with the help from our friends working on YUM and Python (more on this, below), we are getting closer to a release date, with much of our planned functionality for version 1.0 in place.
Graphical update utility (YUMIE): National Language Support is planned for English, French, Italian, Spanish, German, Dutch, Hungarian, Polish, Finnish, Korean, and Japanese, and translators for these languages are engaged and working. We are also hopeful for more languages, such as Russian, Chinese, and Swedish, and continue to seek willing translators.
Outside projects: Arca Noae continues to support the efforts of our strategic partner, bww bitwise works, GmbH, and their excellent work on Firefox and OpenOffice, as well as the ever-growing list of ported applications and tools available from the Netlabs repositories. Our work has intersected theirs regarding the YUMIE project (see above), and they have been extremely responsive to our reports and update requests, enabling us to move forward without delay.
Arca Noae web services: Thanks to the tireless efforts of Paul Smedley and Steven Levine, our web platform grows more stable and robust. We have implemented a number of recent updates to the Apache web server software, including current OpenSSL technology to safeguard our subscribers’ data while communicating with us over the web.
Arca Noae in the news: Look for an upcoming announcement about some new strategies for the Company, and an association with a familiar name.
We have updated our roadmap to reflect some recent changes in project status, namely the beginning of the beta testing phase of our graphical package management tool, our participation in some very exciting USB development, and our initial investigation of support for some SATA RAID and SAS controllers.
Also of note are some upcoming changes to our store checkout which will soon allow for credit card processing through Authorize.net, a recognized world leader in payment processing. We know that this will be a welcome option for those who prefer not to transact business through PayPal. We anticipate this capability early next year.
Our online store has been open for exactly one month today. The response has been overwhelming, and customer feedback has been of immense help. We continue to work hard to address some lingering issues with server performance and website compatibility across browsers and platforms, and appreciate the valuable input from all reporters.
It may not be apparent if you haven’t yet ordered, but upon completing your order, all of your downloadable products will be accessible from your account page. Just click the Account link on the main menu, log in (if you haven’t already), and your recent orders will be listed on your account page.
Clicking either the order number or the View button will open the details of the order, including handy links to download your software.
Arca Noae is pleased to announce the immediate availability of our popular OS/2 & eCS drivers and software subscription service for commercial enterprises, non-profits, and government agencies.
The Commercial Edition is priced per-system (one physical workstation or server, or one active virtual machine), with volume discounts available. In addition, the commercial edition entitles the subscribing entity to prioritized support and elevated consideration of feature and enhancement requests, as well as requests for new packages.
Subscriptions up to 100 seats can be bought directly from our webstore; please contact firstname.lastname@example.org for price quotations of 100 seats or more.